CrowdSupport®
Level 4: Private Eye

BigPond Ultimate Cable Wireless Speeds

Answered

Hi all.

 

We recently changed to the BigPond Ultimate Cable Liberty(200GB) Plan. We received a new modem CG3100D-2 BPAUS which turned out to be faulty and a technician came and installed a new modem which works a treat.

 

The thing that bugs me, tho, is that I was led to believe that the new plan would give me speeds of 100Mbps. We have to laptops in the house connected wirelessly to the Gateway, and the best speed I have been able to achieve is 49.69Mbps on download and 2.1Mbps on upload, via speedtest.net.

 

Although this is far better than the 12.66Mbps I was getting on the old plan and modem, I would like to know how I can get around the 100Mbps that the plan and modem quotes.

 

Thanks,

 

Raffa

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 22: Superhuman
Accepted Solution

Re: BigPond Ultimate Cable Wireless Speeds


Raffa wrote:

The thing that bugs me, tho, is that I was led to believe that the new plan would give me speeds of 100Mbps. 


The quoted ‘up to 100Mbps’ speed is for your BigPond connection – between your cable modem and the BigPond network, through which you access servers on the Internet. It's not meant to be interpreted as an indication of the speed you will observe from your end-user device connecting the an Internet server, especially if the former is connected wirelessly to the router.

——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.

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5 REPLIES 5
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Community Alumni (Retired)

Re: BigPond Ultimate Cable Wireless Speeds

Firstly, its "Up To". To rule out an issue, can you please test your speed using the info at A better way to test your connections MAX speed and report the results back to us.

 

Cheers.

 

B.

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Level 4: Private Eye

Re: BigPond Ultimate Cable Wireless Speeds

Sorry Ben, thats what I meant. I will test it using your link and report back.

 

Cheers

 

Highlighted
Level 22: Superhuman
Accepted Solution

Re: BigPond Ultimate Cable Wireless Speeds


Raffa wrote:

The thing that bugs me, tho, is that I was led to believe that the new plan would give me speeds of 100Mbps. 


The quoted ‘up to 100Mbps’ speed is for your BigPond connection – between your cable modem and the BigPond network, through which you access servers on the Internet. It's not meant to be interpreted as an indication of the speed you will observe from your end-user device connecting the an Internet server, especially if the former is connected wirelessly to the router.

——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.

View solution in original post

Highlighted
Level 4: Private Eye

Re: BigPond Ultimate Cable Wireless Speeds

Thanks guys. The results I was getting from Speedtest.net,  were on a wireless connection. When connected via an ethernet cable I was getting around 88-90 Mbps. Im quite happy with that.

 

Ben? I am not sure how to use the jDownloader, and when I went to the site, my AV came back with a Babylon threat and so I aborted the download.

 

Once again, Thanks Ben and Drat for your advise and input

 

Cheers,

 

Raff

 

Highlighted
Level 22: Superhuman

Re: BigPond Ultimate Cable Wireless Speeds


Raffa wrote:

When connected via an ethernet cable I was getting around 88-90 Mbps. Im quite happy with that. 


That's significantly better than what I get on most days. Now I'm envious! Robot Very Happy

——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.

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