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Fyfey
Level 1: Cadet

BigPond cable outage in Duncraig

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Hi guys

been without cable broadband and foxtel since yesterday.

Your  website is showing an estimated restoration of 6pm on Wednesday!

can someone please let us know what is going on

thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Level 23: Superhero
Accepted Solution

Re: BigPond cable outage in Duncraig

All you can really do is keep an eye on servicestatus.telstra.com

If it's listed there, then you know they are aware of it and are working to fix it.

Telling you what the cause of the problem is, and what works are in progress, won't get it fixed any quicker. In fact doing so only invites armchair experts to jump onto the bandwagon and tell Telstra how they should fix things, or how long something should take.
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.

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1 REPLY 1
Level 23: Superhero
Accepted Solution

Re: BigPond cable outage in Duncraig

All you can really do is keep an eye on servicestatus.telstra.com

If it's listed there, then you know they are aware of it and are working to fix it.

Telling you what the cause of the problem is, and what works are in progress, won't get it fixed any quicker. In fact doing so only invites armchair experts to jump onto the bandwagon and tell Telstra how they should fix things, or how long something should take.
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.

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