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dob1859
Level 5: Eagle Eye

Bigpond ADSL Broadband plan without home phone

Answered

Hi -

Hopefully an easy question, but I can't find the answer on the Bigpond site.

 

With the BigPond Elite ADSL Liberty plans, without a Telstra home phone plan, does the advertised monthly costs include line rental?  Or is this an additional component required?

 

Thanks!

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Level 22: Superhuman
Accepted Solution

Re: Bigpond ADSL Broadband plan without home phone


OK, you must be the owner, but is the line rental included in the plan price?

Sorry, I could be missing something very obvious here...


You can only have an active basic telephone service if it is on a phone plan, and no, the monthly plan fee – or, in your terminology, ‘line rental’ – is charged separately from your BigPond ADSL service plan (unless you have a Bundle).

——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.

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4 REPLIES 4
Level 22: Superhuman

Re: Bigpond ADSL Broadband plan without home phone

From Part C – ADSL in the BigPond Service section of Our Customer Terms,

 

2.2To connect to our ADSL service, you must:
 (a) be the owner of the standard Telstra basic telephone service that the service will be connected to; or
 (b) have obtained the owner’s permission to connect the service if you or your group member are not the owner of the relevant telephone service.
——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.
dob1859
Level 5: Eagle Eye

Re: Bigpond ADSL Broadband plan without home phone

OK, you must be the owner, but is the line rental included in the plan price?

Sorry, I could be missing something very obvious here...

 

Level 22: Superhuman
Accepted Solution

Re: Bigpond ADSL Broadband plan without home phone


OK, you must be the owner, but is the line rental included in the plan price?

Sorry, I could be missing something very obvious here...


You can only have an active basic telephone service if it is on a phone plan, and no, the monthly plan fee – or, in your terminology, ‘line rental’ – is charged separately from your BigPond ADSL service plan (unless you have a Bundle).

——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.
dob1859
Level 5: Eagle Eye

Re: Bigpond ADSL Broadband plan without home phone

OK, thanks for your help Drat. 

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