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Level 1: Cadet

Bring your own modem option on sign-up

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I already have a Telstra modem, I’d like to sign on a casual nbn plan, but can’t see where ‘l have my own modem’ is an option at online sign up  Hence a $216 fee unnecessarily, which defeats the purpose of the current no join up & 1st month free promo

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Bring your own modem option on sign-up

The mldem is paid of at the rate $9.00 per month. The $9.00 is inc,uded in the normal monthly fee so if you stay con ected for 24 months the modem is free

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3 REPLIES 3
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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Bring your own modem option on sign-up

The mldem is paid of at the rate $9.00 per month. The $9.00 is inc,uded in the normal monthly fee so if you stay con ected for 24 months the modem is free

View solution in original post

Level 1: Cadet

Re: Bring your own modem option on sign-up

I already gave a modem, so don’t want to be paying anything per month for another one, included or not.  A casual plan means there is NO contract.  Not get a ‘free’ modem if you stay for 24 months...

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Level 20: Director

Re: Bring your own modem option on sign-up

Yeah that's how they get ya...

But you are right there is no option for it at all which kinda sucks. But i would assume having a modem already you should be able to move to the plan you want without having to get a modem. You may need to contact instead of doing it online to do it. Jump on live chat and explain to them that you don't need a modem and want to be moved over to the casual plan that you want.

Note: I am in no way affiliated with Telstra, i simply work in the IT industry and my posts are from experiences.
If you don't want my help simply disregard my post.

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