Level 1: Cadet

Broadband Internet Stop Working

My home broadband stop working this afternoon, Phone line works well but the internet completely gone. I have followed all the recovery process online but they all didn’t work. Anyone can help?

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Level 25: The Singularity
Level 25: The Singularity

Re: Broadband Internet Stop Working

If you followed the instructions on did it come up saying that there was a fault and to call either 1800 834 273 (NBN) or 133933 (non NBN) to talk to a consultant?

Did you also check to see if there is a known outage in your area?

Which model modem do you have and what colour are the lights on it?
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Telstra Smart Modem

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