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Naonao
Level 1: Cadet

Broadband Internet Stop Working

My home broadband stop working this afternoon, Phone line works well but the internet completely gone. I have followed all the recovery process online but they all didn’t work. Anyone can help?

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1 REPLY 1
Level 25: The Singularity
Level 25: The Singularity

Re: Broadband Internet Stop Working

If you followed the instructions on https://telstra.com/fix did it come up saying that there was a fault and to call either 1800 834 273 (NBN) or 133933 (non NBN) to talk to a consultant?

Did you also check https://outages.telstra.com to see if there is a known outage in your area?

Which model modem do you have and what colour are the lights on it?
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