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as8d7as
as8d7as
Level 1: Cadet
November 2017

Broadband data usage spike

Answered

Somehow my home BB plan typically uses around 5GB of data per day; apparently I somehow used 497GB in one day (25 October 2017), surging through my monthly 500GB limit. Each day before and after this was the usual ~5GB. There is nothing I can think of that could have driven this. 

 

Has anybody else had this problem? 

 

Cheers

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Kalak
Level 23: Superhero
November 2017
Accepted Solution

Re: Broadband data usage spike

In response to as8d7as
There was an issue, for cable customers if I recall correctly, with large usage spikes.

If it causes your service to be shaped/slowed, give them a call on 133933, let them know you've been impacted by the usage spike, and they will be able to sort you out.
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.

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1 REPLY 1
Kalak
Level 23: Superhero
November 2017
Accepted Solution

Re: Broadband data usage spike

In response to as8d7as
There was an issue, for cable customers if I recall correctly, with large usage spikes.

If it causes your service to be shaped/slowed, give them a call on 133933, let them know you've been impacted by the usage spike, and they will be able to sort you out.
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.

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