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However I used Telstra online broadband trouble shooter, its on their website somewhere!
Trouble shooter result was my broadband service was ok, but slowed for exceeding useage limit. It offerer me a resolution of staying slowed till next billing period, changing plans, or recieving a free data top up.
I ticked free top up, which it said will take up to 30mins to be available to use.
I am hoping it should be ready to use in soon, its about 10 mins since I ordered free top up.