Level 1: Cadet

Broadband slow

My broadband is extremely slow I just did the technical checks via telstra says it’s all good but my telstra box has orange light? Even when it’s green it’s slow also is there something a miss because if this is the speed then I’m out cancelling 

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Support Team
Support Team

Re: Broadband slow

Hi Hornet711,


Thanks for taking the time to reach out in regard to your broadband connectivity speeds. Understanding you have tried troubleshooting, I recommend contacting our tech team to have the matter investigated further. Can I ask which type of broadband service you have; ADSL / NBN / Cable?

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Level 22: Superhuman

Re: Broadband slow

If you have a Gen 2 modem, and if you are referring to the mobile signal LED,  the mobile signal LED can often go from green to orange to indicate the modem is connected  to  a more distant cell site. An orange LED for signal is more than acceptable. This won't affect speed, which is a different issue.

A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. One of my mottos: "Believe in yourself, and you can accomplish anything".

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