I have all manner of problems with my Telstra Broadband.
I am on ADSL 2+ and have separate lines for my phone and internet.
When I do a Speedtest I get an initial download speed of about 11 Mbps but within a few seconds this drops down to about 3 Mbps.
Telstra say that there are no known outages in my area.
Any suggestions please?
Solved! Go to Solution.
Was this helpful?
The first thing you want to try is an isolation test. This helps rule out common causes within the home that can impact on speed and stability.
Are you able to provide a result from Speedtest.net and also your modem stats (sync, attenuation and SnR)?
Do you notice is happening mainly during peak periods (5-midnight and weekends)?
If you go to http://telstra.gateway on your computer.
I believe the direct IP address if that doesn't work is 192.168.1.254
Under the heading 'Broadband Connection' their should be an option for 'view more' under DSL Connection. This should show the stats.
This is from memory, as I don't have this modem myself.
This was my Speedtest result. It seems better than last night. Download speed was 9.22 but you can see from the graph how erratic it is.
Need a hand or want to share your expertise?
Register for CrowdSupport and get involved