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patoz
Level 1: Cadet

Broadband top up

I've requested and got a top up this afternoon but the thing is still slow - how long before the TU takes affect?

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3 REPLIES 3
Level 24: Supreme Being
Level 24: Supreme Being

Re: Broadband top up

Usually within 20 min, however anywhere up to 24 hours.

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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

patoz
Level 1: Cadet

Re: Broadband top up

Same thing this month - at least I didn't have to wait until 100% to request the TU. Got the confirmation email yesterday..30 odd hours ago ....and still waiting ...grrr!

Support Team
Support Team

Re: Broadband top up

Hi patoz,

 

Does all seem to be ok now? 

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