CCP0004

[tomislav87]

Hi,

I have been trapped with a CCP0004 error for over a week now.

Whenever I call the 1800 135 103 number I get told to wait another 24-48 hours.

Incidentally, I have spoken to some technical people and they can see that my cable connection is online, however I cannot seem to escape the captive portal. I enter my credentials then receive the CCP0004 error.

To date I have troubleshooted everything on my end and provided MAC address many times over...

I am utterly frustrated with the support I've had so far, and after every 48 hour period I've had to re-tell the same old story about the error, then only to be told to wait another 48hours... With no explanation as to why?!?

As Justification I think being mislead repeatedly about the time frame the issue was supposed to be resolved in is more than enough...Is there a means of escalating the issue?

[343GuiltySpark]

You could raise a complaint here

[tomislav87]

Thanks 343. I have and now things are progressing albeit slowly. The CCP0004 error is gone but I still cannot connect so that's progress!

The case manager has also had the excess data from my most recent mobile bill refunded.

I'm glad I'm finally getting traction

[Mel12446]

How long did it take for you to get online?