This thread is now archived and closed to new comments. Some of the links and information provided in this thread may no longer be available or relevant. If you have a question please post a new topic.
I have been trapped with a CCP0004 error for over a week now.
Whenever I call the 1800 135 103 number I get told to wait another 24-48 hours.
Incidentally, I have spoken to some technical people and they can see that my cable connection is online, however I cannot seem to escape the captive portal. I enter my credentials then receive the CCP0004 error.
To date I have troubleshooted everything on my end and provided MAC address many times over...
I am utterly frustrated with the support I've had so far, and after every 48 hour period I've had to re-tell the same old story about the error, then only to be told to wait another 48hours... With no explanation as to why?!?
As Justification I think being mislead repeatedly about the time frame the issue was supposed to be resolved in is more than enough...Is there a means of escalating the issue?