Level 1: Cadet

Cable Broadband Connection

I'm trying to get my Cable Broadband service moved to my new address. I received an email saying the service had been relocated but when I connected the modem it wasn't working. I reported it to Telstra who advised that a technician would need to attend to fix the issue. The earliest a technician could come out is the 25th of FEBRUARY. 6 and a half weeks to get someone out to fix the problem! 


The real slap in the face was when the person on the support line told me it would be quicker to disconnect the service and apply for a new connection because Telstra prioritizes new customer over existing customers. Just what you want to hear after being a Telstra customer for over 20 years. If this isn't resolved this month I will be moving all of my services to another carrier. 

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Support Team
Support Team

Re: Cable Broadband Connection

Hi @PeterBrisbane


Very sorry to read about your ongoing issues with your cable broadband move.


Are you still waiting on an outcome? Have you been able to chat with our accounts team on 13 22 00 to see if they can offer a solution?


I look forward to your response.


- Jimmy

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