As per a Telstra/NBN notification I was advised that my existing connection would be terminated early November, based on this I have placed an order in with a rep through the phone.
When I queried about the timeframe as to whether I have left enough time ( I did initially leave ample time but I was given the run around when I tried to put an order through a Telstra Store, whose service level was appalling, will never bother wasting my time again through that avenue where as the telephone support was fantastic)
I was told that once the order is in the system of which this has been confirmed that my service will not be terminated until such time that the NBN is up and running. It was mentioned that the wait time for a technician to attend my place given that I have a HFC connection, currently cable is fairly long and given that I have in good faith placed the said order in I will not be penalised due to any delays that are out of my control
Would this be an accurate assessment
Was this helpful?
Not necessarily. You will get cut off if non-NBN services are terminated in your area as planned in early November (especially if you have a home phone service). Non-NBN services are switched off when the infrastructure servicing them are switched off, it doesn't happen on a case by case basis and is directed by NBN Co.
You would then get reconnected when NBN Co change you over.
Just out of curiosity do you work for Telstra or the NBN Co as you seem sure that your version is what will happen in contrast to what I was told by a Telstra employee.
Neither. I actually work for an Engineering firm.
Just passing on what NBN Co, Telstra, and the ACMA all say what the process is. Unfortunately, you can't always take the Call Centre at their word. Hopefully they are correct, but I'd never put money on it.