I have had cable in my house for a number of years and pay $120.80 a month for standard speed. My son enjoys playing games on his PC and XBOX but has to contend with continual internet drop-outs. We don't seem to have a problem with streaming or internet access it's only him accessing his games. This has been happening for a long time and we continually get told there's no problem with lines etc. Is there anyway someone from Telstra can help us ??
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.
Please post your modem RF stats:
On a Cable Home Network Gateway
http://192.168.0.1/ > Connection (Under Maintenance)
On a Cable Gateway Max
http://192.168.0.1/ > Advanced > Broadband Connection > Connection Settings
On a Cable Adapter
http://192.168.100.1/ > Broadband Connection > Connection Settings
Default Username/password: admin/password
You're looking for Frequencies, Power Levels, SNR, etc
Does he connect via Ethernet or WiFi?
Do any lights changeon the modem when his connectios drop?
While the issue could be due to a faulty modem, that information is completely incorrect