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AJ85
Level 1: Cadet

Cable internet available?

Answered

Hi all,

I am moving into my new place and obviously want internet connected. Problem is all I can apparently get is adsl or wireless. Adsl is going to be terrible as we are about 5.5kms from the exchange and I would rather stay clear of wireless. The funny thing is, when I search what NBN will be installed next year it tells me I am getting HFC. Also, I have a cable isolator on the front of the building... The issue I have here is the searches don't offer cable at my address despite all other information and telstra only want to send a tech to check my connection after I have signed up for adsl or wireless... 

Here is a photo of the isolator on the building and yes, I am aware that there is no lead in to the house yet, assuming its just never been connected. 

Hoping someone could shed some light on this for me.

Cheers!

20181104_173805.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Cable internet available?

If you're in an NBN Build area for HFC, you're going to have to wait for NBN as from my understanding new HFC customers that require lead ins done aren't being connected due to NBN now owning the cable infrastructure.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

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2 REPLIES 2
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Cable internet available?

If you're in an NBN Build area for HFC, you're going to have to wait for NBN as from my understanding new HFC customers that require lead ins done aren't being connected due to NBN now owning the cable infrastructure.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

AJ85
Level 1: Cadet

Re: Cable internet available?

Thanks Mate. I figured as much so wireless it is... 12mbps is still much better than 4mbps!

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