Level 1: Cadet

Cable internet down and up and down

My telstra cable internet in east kew is down today. For the past 2 months it well be down fire 1-3 days then will be ok for a week.

We had a tech out but it was up at the time he was here. The modem is 18 months old and the usual trouble shooting has been done.

It is a new connection. Is this unusual?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Support Team
Support Team

Re: Cable internet down and up and down

Hey 2bn2b, thank you for your post.

I am sorry to hear of this disruption and that this is ongoing, that is frustrating. Pop your address in our outages page here and let me know what it advises.

Thank you.
- Ryan

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now