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KaiChi
Level 1: Cadet

Cable internet outage 2036

Cable internet outage at Malabar 2036. More than 20hrs

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Level 22: Superhuman
Level 22: Superhuman

Re: Cable internet outage 2036

The restoration time for the outage is tomorrow (07/01/2019) 1900 (7PM)
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

Telstra (Retired)
Telstra (Retired)

Re: Cable internet outage 2036

Hi KaiChi,

 

Some services should now be working but there is a still outage affecting some customers in Malabar that is currently expected to be restored by 7pm on the 9th. 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Edge_09
Level 1: Cadet

Re: Cable internet outage 2036

Hi Shellock

The outage in Malabar is more extensive than cable i have both ADSL & cable services and neither have been availability since Friday. I hope Telstra is going to credit my bill as I have restricted use of Foxtel and now my data is maxed out on my Ipad SIM and running at restricted speed.
Level 22: Superhuman
Level 22: Superhuman

Re: Cable internet outage 2036

When the outage is over I'd recommend contacting billing to discuss a credit.
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

Telstra (Retired)
Telstra (Retired)

Re: Cable internet outage 2036

Once  your service is restored, speak with Billing to organise a rebate for the time that you have been without service. I am not seeing any information about the outage for ADSL services, but it could be under a different exchange to the Cable service.

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Edge_09
Level 1: Cadet

Re: Cable internet outage 2036

Is anyone aware of a genuine estimate return of cable & ADSL service for the outage at Malabar? Today is seventh day without service and the outage updates vary from 6 hours, 1 day , 2 days & unknown. The current estimate is 3 hours but it has been 3 hours for the last 8 hours. Another weekend with limited Foxtel, and no access to all my paid streaming services.       

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