Solved: Cable internet outage - Telstra Crowdsupport

Osca

Hi
Getting no connection with my cable internet in the wattle park area anyone having the same problem?

343GuiltySpark

Not seeing an outage in Wattle Park SA at this time. Have you Tried turning the modem off for a minute then back on? If you've already done the basic troubleshooting I'd recommend calling the cable team on 13 22 00

For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

I work for Telstra Platinum Consumer, Small Business, Smart Home, Velocity, Locator and faults.
I'm not here in an official capacity. My opinions are my own and not that of Telstra's.

View solution in original post

343GuiltySpark

Not seeing an outage in Wattle Park SA at this time. Have you Tried turning the modem off for a minute then back on? If you've already done the basic troubleshooting I'd recommend calling the cable team on 13 22 00

For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

I work for Telstra Platinum Consumer, Small Business, Smart Home, Velocity, Locator and faults.
I'm not here in an official capacity. My opinions are my own and not that of Telstra's.

View solution in original post

joeseph

Yes cable internet has been out for 3 day's now, had no response from Telstra tryed to ring ,on the phone for over an HR nobody answered.
I am that angry that I'm seriously considering changing provider's.

Big_Dan

That would be unusual @joeseph, can I confirm you called 133 933 for Cable Support? At the very least your call should have connected to the IVR to then be directed to the right area.

We also have a really handy troubleshooter attached to http://tel.st/cmmhn, so if that there is not an interruption in your area, it will step you through some resolution actions.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Cable internet outage

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Set it & forget it

Cable internet outage

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