I’m wondering if anyone has any ideas how to resolve an issue where our cable has been out of service since storm on 8th Feb 2019 (nealy 2 weeks).
There are about 100 appartments connected and they are all out. Several technicians have come and identified the fault as a failed tap. Every time I ring Telstra they say there is no fault and sends anothe tech out who says the tap has failed and network team needs to attend. This keeps happening over and over for all of us subscribers.
Today I lodged a formal complain, but I am hoping somebody can assist me with getting out of this vicious circle?
thanks in advance.
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Thanks for taking the time to provide that information @Captain_Lozza and we are pleased to read that the matter has now been resolved.
Please do reach out again any time and thanks for your time and patience during this process.
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