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Captain_Lozza
Level 1: Cadet

Cable outage for extended period

I’m wondering if anyone has any ideas how to resolve an issue where our cable has been out of service since storm on 8th Feb 2019 (nealy 2 weeks).

There are about 100 appartments connected and they are all out. Several technicians have come and identified the fault as a failed tap. Every time I ring Telstra they say there is no fault and sends anothe tech out who says the tap has failed and network team needs to attend. This keeps happening over and over for all of us subscribers.

Today I lodged a formal complain, but I am hoping somebody can assist me with getting out of this vicious circle?

thanks in advance.

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3 REPLIES 3
Level 22: Superhuman
Level 22: Superhuman

Re: Cable outage for extended period

Its potentially an outage which you can check at outages.telstra.com

As this is only a community forum, faults can't be raised or fixed here
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

Captain_Lozza
Level 1: Cadet

Re: Cable outage for extended period

Thanks for reply.
Yeh, if it showed up there. Telstra insisted there was no outage as It wasn’t listed. Telstra support systems failure and refusal to listen to affected customers.
Finally, they sent out the network guy yesterday who replaced the faulty equipment and now everyone is up and running. But this situation has made a lot of us have second thoughts about staying with Telstra as our provider.
The case can now finally be closed.
Support Team
Support Team

Re: Cable outage for extended period

Thanks for taking the time to provide that information @Captain_Lozza and we are pleased to read that the matter has now been resolved.

 

Please do reach out again any time and thanks for your time and patience during this process.

 

- Jimmy

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