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shazzagraz
Level 2: Rookie

Call from "Telstra Technician" requested remote access to PC.

Answered

I received a phone call tonight from a person claiming to be a telstra technician. He informed me that my home broadband connection will be disconnected tomorrow unless I let him "fix" my computer. He claimed that my computer is downloading a lot of viruses without me knowing and if I don't fix it now my whole computer may become corrupt within the next couple of days.

 

From the beginning of the phone call I was very suspicious but went along with him anyway. He asked me to turn my computer on, so I did. He asked me to open Event Viewer and then show a list of application event logs. I was asked to open one of the logs, and he then asked if there was an option to delete to entry. There was no such option, to which he explained that there should be a delete button, and this was "proof" that my computer is under attack. He then asked me to go to the team viewer web site, at which point I refused to go any further. He told me he would transfer me to his supervisor, and then simply handed the phone to his supposed supervisor, who told me that I must go to the team viewer website and grant them remote access. I ended the call at that point by simply hanging up.

 

These people did not try to identify me when I answered the call, ie ask me to confirm my bigpond user name/account number/address etc. not even my name. When I asked them to confirm where they were calling from, they gave me an address in NSW, not the answer I was looking for. I was wanting them to confirm the department they were calling from, which I exclaimed, and he responded aggressively that he was a telstra technician and gave me an employee id number. These things, coupled with the fact that they requested remote access to my computer just seemed too dodgy to go along with.

 

Sorry for the long post, but here's my question: would telstra ever call it's customers and request remote access to their PC's, or is this some sort of scam that I was no previously aware of?

 

Thanks

Shannon

1 ACCEPTED SOLUTION

Accepted Solutions
Level 23: Superhero
Accepted Solution

Re: Call from "Telstra Technician" requested remote access to PC.

The short answer Shannon is, it's a scam.

 

It's a variation of a scam thats been going around for ages, previously it would be a so called technician (from HP, Microsoft, etc) claims to notice a lot of viruses or fraud coming from your IP address and wants you to install teamviewer?

 

They them proceed to access your computer and do all sorts of nasties.

 

 

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23 REPLIES 23
Level 23: Superhero
Accepted Solution

Re: Call from "Telstra Technician" requested remote access to PC.

The short answer Shannon is, it's a scam.

 

It's a variation of a scam thats been going around for ages, previously it would be a so called technician (from HP, Microsoft, etc) claims to notice a lot of viruses or fraud coming from your IP address and wants you to install teamviewer?

 

They them proceed to access your computer and do all sorts of nasties.

 

 

If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would be appreciated Image and video hosting by TinyPic
If I or anyone has provided a solution, you'll help others if you mark our answer as the Solution The Ghoust Writers: STUDYING ABROAD


NB: I am NOT a Telstra employee, just another customer like you.
shazzagraz
Level 2: Rookie

Re: Call from "Telstra Technician" requested remote access to PC.

Thanks DEANJA for confirming my suspicions.

 

Luckily I am savvy enough to recognise a scam like this, I'm sure they've fooled a hell of a lot of people.

cornelia
Level 1: Cadet

Re: Call from "Telstra Technician" requested remote access to PC.

A scam. It's been going around for a long time already. You did right by hanging up. 

cornelia
Level 1: Cadet

Re: Call from "Telstra Technician" requested remote access to PC.

By the way, did you ge the caller's phone number? I suggest you report it to http://www.callercenter.com to raise a warning. People could use the info.

asif
Level 1: Cadet

Re: Call from "Telstra Technician" requested remote access to PC.

Hello Cornelia 

Would you plz be able to help , how can I post my problem?? Thank you

Damien_VR
Level 1: Cadet

Re: Call from "Telstra Technician" requested remote access to PC.

I got one of these calls myself tonight. Very rude people at the other end of the line and seemingly quite desperate to get me to follow their instructions. I immediately hung up on them and called Telstra direct. Thanks Telstra for clearing this up for me right away

toula_t
Level 1: Cadet

Re: Call from "Telstra Technician" requested remote access to PC.

Hi I got a call this afternoon by one of these people claiming they are from telstra.

I did not download anything but tried to follow their process, questioning every step.

I ran the assoc command in "dos mode" and got my CLSID which the person knew. That's where I stopped the phone call demanding to be sent written authorisation to do this, upon which the hurdle was too grate for them to jump.

 

How would they know this number? Either i've been hacked or the id is public knowledge. Can anyone help?

Support Team
Support Team

Re: Call from "Telstra Technician" requested remote access to PC.

Hi toula_t,

I'd recommend referring to the following links

http://exchange.telstra.com.au/2014/10/15/is-it-really-telstra-calling/


Mobile and Home Phone scams

 

If you find these calls continue, please call our unwelcome calls team on 1800 805 996 between 6am-12am

You can find more information on unwelcome calls via http://www.telstra.com.au/consumer-advice/unwelcome-calls/

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Heathermc
Level 1: Cadet

Re: Call from "Telstra Technician" requested remote access to PC.

This scam is still doing the rounds in April 2015.
kazmelb
Level 1: Cadet

Re: Call from "Telstra Technician" requested remote access to PC.

Unfortunately my 82 year old mum has fallen foul of this scam. Someone claiming to be from Telstra called her while she was on the computer. At some point she has inadvertantly clicked on a link that's downloaded some software onto her computer. Anyway - this 'Telstra' technician has told her that her computer is causing havoc on the Telstra network and he needs to take over her machine to stop it happening. He's brought a form up on her computer, and asked her to enter her name and other personal details. When mum said that the form had no labels on the form he got a bit stroppy with her, so she said that she need to speak to me about what he was talking about and hung up. Now when I boot up her machine there's a box that requires a password to be entered, this is new behaviour. Mum mentioned something about 'Team viewer' on her task bar. She is running Windows XP, and she does have anti-virus software.

 

I would welcome any advice on what to do about mum's computer. Even though she's 82 she's reliant on her computer for banking, paying bills and keeping in touch with her family overseas.

 

Thanks in advance.

 

Karen

Support Team
Support Team

Re: Call from "Telstra Technician" requested remote access to PC.

Hi kazmelb, 
 

Im sorry to hear that your mother had to go through this experience. 
 
This is certainly a known scam that is circulating at the moment. They have been very active and we are getting many reports of this. We are doing all we can to try and stop these Scam Artists. 

It sounds like this " Team viewer" may have been installed on her computer. Go to your control panel > Programs > Uninstall a program. Uninstall anything you think is related to this.

You can also contact support for assistance on 133933. 


If you receive a Telstra/BigPond-branded scam:
Visit Telstra's Internet and Cyber-Safety page to learn more about protecting yourself: http://www.telstra.com.au/abouttelstra/advice/internet/
Report it to Telstra via the BigPond Misuse of Service webform: https://service.telstra.com.au/customer/general/surveys/Report_misuse_of_service
 
For assistance with nuisance calls you can contact our Unwelcomed calls team directly on 1800805996
You can also report this to the Australian Communications & Media Authority here: ACMA http://www.acma.gov.au/
You can sign up for the Do not call register here https://www.donotcall.gov.au/
For guidance on how to handle these types of calls (Do & Don't s) I have included the following link: http://bit.ly/QHFSC4
You can also lodge this via Scamwatch to see if it is a known scam: https://www.scamwatch.gov.au/content/index.phtml/tag/reportascam 
You can find some useful information here http://www.telstra.com.au/help/contact-us/complaints/verify/
 
As always, if you are a not sure if it is a genuine Telstra call, its always best to contact us yourself before you give them any personal information or accept any "dubious" sounding offers.
 
Regards - Tom
 

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kazmelb
Level 1: Cadet

Re: Call from "Telstra Technician" requested remote access to PC.

Hi Tom,

 

Thanks for the quick response, I'll definitely chase up the links that you included and show them to my mum. Unfortunately for uninstalling the software, I do know how to do that, but the problem is we can't even log back onto her machine. There is a password box that is appearing which has never been there before. I was wondering if anyone had advice how to get around that.

 

Cheers,
Karen

Level 23: Superhero

Re: Call from "Telstra Technician" requested remote access to PC.

Hi Kaz.

 

Question, has Mum or yourself ever done a backup disc of the complete computer? This is something that everyone should do for just such cases as these. The idea is that you can start the computer up again from the backup disc rather than the system files that have been contaminated on the computers hard disc drive.

 

The process is that when you fire up the computer open the DVD/Disc drive slam the disc in and then turn the computer off again. Then retsart and it should boot into the backup disc and then you can go through the processes of getting rid of the crap.

 

Did the computer come with a systems disc.

 

If you don't have any of this at hand, you'd need to take the computer to a specialist who would be able t go through this process and gain access and clean things up etc.

 

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NB: I am NOT a Telstra employee, just another customer like you.
iamjess50
Level 3: Gumshoe

Re: Call from "Telstra Technician" requested remote access to PC.

Calling 133933 definitely will not do the job. Computer has been hacked at some point and that particular box on windows screen wont go away unless you reformat the computer. That how it will be when this "scammers"has done the job successfully.
kazmelb
Level 1: Cadet

Re: Call from "Telstra Technician" requested remote access to PC.

Thanks to both Jeff & iamjess

 

That's what I was afraid. And no - I haven't backed up mum's machine for ages - that's just me being very slack. I think I might try find a shop or IT person to mum who might be able to help me out.

 

Thanks for the replies.

 

Cheers

Karen

 

 

T_Ash
Level 1: Cadet

Re: Call from "Telstra Technician" requested remote access to PC.

My father has been getting these phone calls constantly over the last week. Up to 8 of them a day.

RowenaD
Level 1: Cadet

Re: Call from "Telstra Technician" requested remote access to PC.

Hi Karen - my mother's stupid carer got duped and allowed "Telstra" to access the computer in the same way and I also found that a Windows System password had been applied.  Depending on the brand of computer it may have been performing system restore points each month or so that you can use to restore the computer back to how it was before access was given and the password applied.  For example ours is a Lenovo that allows you to boot into safe mode and restore back to a point in time - I would give that a try.  Just look up how to do it for the brand of computer on the internet.  Good luck!

Dolores1
Level 1: Cadet

Re: Call from "Telstra Technician" requested remote access to PC.

Hi, sir
I received that call this afternoon, unfortunately I let them control my computer, but did not offer any info , and my computer is new, no important info on it. Will my computer be damaged? And what should I do? Thank you.

Dolores
Telstra (Retired)
Telstra (Retired)

Re: Call from "Telstra Technician" requested remote access to PC.

Hi Dolores1

 

It is hard to estimate what was accessed if they had control of the computer. If you have any anti-virus / firewall software then make sure those scans are done initially. 
If you are unsure then seek the advice of a computer tech or even the place of purchase.

 

- AlistairQWA

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RobertV55
Level 1: Cadet

Re: Call from "Telstra Technician" requested remote access to PC.

they tried that with me, so I said then you must know what the secret word that telstra gave me. Since they don't have the foggiest they give up and hang up problem solved.

Barra351
Level 1: Cadet

Re: Call from "Telstra Technician" requested remote access to PC.

I had one just today the giveaway is usually its a private no and then they say you have been having problems with your computer etc and well log on and fix it for you sir yeh right.

I have a bit of fun keeping them occupied for a bit so they are out of action for 10 to 15 minutes or more and cant scam anyone while you stuff them around its good fun 

 

1: Pretend to start comp that takes a few minutes

2: Pretend to Log on another minute more

3: Pretend to open internet browser 

4: Make them spell out the word phonetically (usually its www.teamviewer.com)

5: Keep making mistakes get them to keep saying the letters

6: Pretend to hit enter wait for another minute pretend its loading 

7: When they ask what is on the screen

8: Say its says "This is a Scam" and hang up or

9: If you have plenty of time just tell them your comp has locked up, and you need to restart it and go through the process again, I've done that 2 or 3 times sometimes

10: I kept one scammer on the line for 45 minutes once and one even rang back saying we got cut off lol

KrishRaj
Level 1: Cadet

Re: Call from "Telstra Technician" requested remote access to PC.

 

i followed similar approch too..

 

but I told them my Internet already stopped working from this morning.. so I don't need to sit infront of my PC anymore..

 

then he went into providing tech assistance by sending a Technician to my home.. he couldn't provide my Address.. ( I live in remote Aus -- LOL).

 

they can only see the location, based on the phone number, and mostly end up saying you live in a capital City.

 

had a bit of fun taking nearly 20+ minutes while having lunch..( I thought keeping him busy on the line prevent another one falling victim to this type of SCAMs)..

 

what I don't understand is how many people working in such a call center, wasting their knowledge and eduction, on committing this crime.

 

poor fellow.. Sad..

 

 

Level 19: Deputy Director

Re: Call from "Telstra Technician" requested remote access to PC.

without reinstalling Windows then you still dont know if the apps you/they have installed are still hiding around somewhere on the PC/Laptop. i tend to do this at least once a year just to keep my PC running at its optimum speeds. helps me clear out a lot of crap that i have managed to installed, downloaded etc. over the months.

 

If you are running windows10 there is the option to reset Win10 instead of having to do the above method. have a quick look at the bottom of this link https://www.howtogeek.com/224342/how-to-clean-install-windows-10/

now you dont need to be a genius to do this sort of thing these days as its pretty much automated.(the link above is an example of the multiple articles on how to reinstall windows onto a PC/Laptop)

The only thing i can suggest is making sure you take a copy of your data, like your Pictures, Documents, favourites and music onto an external hard drive before proceeding.

 

Worst case is find a reliable IT shop and pay the service to have your drive wiped and start with a fresh copy of windows.

 

good luck

Note: I am in no way affiliated with Telstra, i simply work in the IT industry and my posts are from experiences.
If you don't want my help simply disregard my post.

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