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samiamaus
Level 3: Gumshoe

Can only access https sites via ADSL at the moment.. help!

Answered

I can't receive any regular http or port 80 traffic via my ADSL service at the moment (in victoria).  Help!  Is anyone else having this problem?  

 

I think it started 18/3 in the evening, and it still isn't working.  I spoke Telstra this evening, and was assured of a call back after they investigated further but have heard nothing.

 

I can ping and tracert websites and IP addresses, and can access any domain that has https enabled.  Tried all three computers, and my phone via wifi, and it's still not working.  Rebooted router, plugged notebook directly into router - no change.  

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
samiamaus
Level 3: Gumshoe
Accepted Solution

Re: Can only access https sites via ADSL at the moment.. help!

fixed with a factory reset of the router.  Thanks for the replies.

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7 REPLIES 7
Level 22: Superhuman

Re: Can only access https sites via ADSL at the moment.. help!

You haven't done anything strange to your router configuration, like adding some port mapping etc?

 

Also, you haven't done anything strange like changing your INternet options on the browsers?

 

Is it still hapopening today?

__________________

If I've helped in some way, a Kudos would be appreciated.
Any opinions I express or advice I give are purely my own, and don't represent Telstra.


samiamaus
Level 3: Gumshoe

Re: Can only access https sites via ADSL at the moment.. help!

No, haven't changed any router settings, it's a stock standard setup.  No port mappings/forwarding.  

 

Yes it is still happening today.

 

Nothing has changed in the browsers, settings are as they should be.  No new software installed.  And it's the same for any device that connects to the router - phones, tablets etc.  The router is a TG587n v3

Level 22: Superhuman

Re: Can only access https sites via ADSL at the moment.. help!

Your browsers (and/or Internet options at the operating system level) aren't configured to discover and/or use a web proxy, right?

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Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.
samiamaus
Level 3: Gumshoe
Accepted Solution

Re: Can only access https sites via ADSL at the moment.. help!

fixed with a factory reset of the router.  Thanks for the replies.

samiamaus
Level 3: Gumshoe

Re: Can only access https sites via ADSL at the moment.. help!

I should mention this is in no way thanks to bigpond support.  Was on the phone again for around half an hour today, they seemingly ignored me when I said I had called up yesterday and spent an hour troubleshooting on the phone, and proceeded to try to get me to go through the same steps again.  When the first person couldn't fix it, they tried to transfer me to 'Bigpond Security', but instead I got the Cable section (I am on ADSL).  This person was helpful, but they transferred me to another useless ADSL support person.  While on the phone to them I thought I would do a hard reset, and it worked!  I had thought of it earlier, but couldn't think why it would make a difference, as I have never changed any router settings except for the password. 

Level 22: Superhuman

Re: Can only access https sites via ADSL at the moment.. help!

Kudos for telling us the solution. I was going to suggest that as a last resort. Obviously something went **bleep** up so keep an eye on it to see if it happens again.

Sympathies on your experience. When that happens to me, I always insist that they look at my previous call record. They CAN do that. Obviously, the first call should not have been closed.
__________________

If I've helped in some way, a Kudos would be appreciated.
Any opinions I express or advice I give are purely my own, and don't represent Telstra.


michaelcb
Level 1: Cadet

Re: Can only access https sites via ADSL at the moment.. help!

Thank you! You just relieved 5 days of frustration with Telstra Bigpond technical (sic) support trying to get this resolved. If only I'd been able to browse http I would have found this sooner!

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