yilu
Level 3: Gumshoe

Can't visit website which is in china, such as "www.battlenet.com.cn"

I can't visit websites such as "www.battle.com.cn" and some links which are shown on www.baidu.com.

If I ping www.battlenet.com.cn in CMD, it shows "Request timed out".

And I go to the gateway, in Diagnostics Connection, it shows that First DNS Server Ping

 Not all pings were answered or not connected.
I check and try to change DNS, it is not the murderer.
I have to try to restart the Router and debug demodulator and clear the chrome history data and cookie, but the problem is not solved.
My internet is a cable.
So how can I solve this problem?
 

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26 REPLIES 26
Level 25: The Singularity
Level 25: The Singularity

Re: Can't visit website which is in china, such as "www.battlenet.com.cn"

Which state are you in?

I can access it via my mobile in Victoria.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
yilu
Level 3: Gumshoe

Re: Can't visit website which is in china, such as "www.battlenet.com.cn"

burwood,melbourne

yilu
Level 3: Gumshoe

Re: Can't visit website which is in china, such as "www.battlenet.com.cn"

I try to use "netsh winsock reset", but the problem also not solve.

All of my roommates' computer can not visit the website, so I think it not my computer's problem. Must be the internet or the vendor problem?

yilu
Level 3: Gumshoe

Re: Can't visit website which is in china, such as "www.battlenet.com.cn"

Is this will be the vendor to limit our internet? how can I check it?

yilu
Level 3: Gumshoe

Re: Can't visit website which is in china, such as "www.battlenet.com.cn"

OH, one thing is if I use a VPN, I can visit this website, but this is not a good solution!!

and if I link to my Mobile hotspot, it also can.

Level 24: Supreme Being
Level 24: Supreme Being

Re: Can't visit website which is in china, such as "www.battlenet.com.cn"

When you changed DNS did you disable IPv6 in the modem (Advanced > Local Network) and then disconnected and then reconnected PC?

yilu
Level 3: Gumshoe

Re: Can't visit website which is in china, such as "www.battlenet.com.cn"

IPv6, due to my service is BigPond, so it not support IPv6, I always close it in the local network.

Level 21: Augmented
Level 21: Augmented

Re: Can't visit website which is in china, such as "www.battlenet.com.cn"

@yilu I can reach two of the three via Bigpond NBN. The first one isn't.

 

unreachable.jpg

 

Mmmmm... hot pineapple donut and a coffee!
Level 24: Supreme Being
Level 24: Supreme Being

Re: Can't visit website which is in china, such as "www.battlenet.com.cn"

not just telstra its down for for battle.com.cn

https://www.isitdownrightnow.com/battle.com.cn.html

 

battlenet.com.cn seems fine and is also propagating correctly on all Telstra's residential fixed line DNS's with IP 223.252.234.102

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
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yilu
Level 3: Gumshoe

Re: Can't visit website which is in china, such as "www.battlenet.com.cn"

6da5d871fe067b1aa615b383d9d2aa2.jpg6e40f243358ac26bc419b966cd24d2b.jpg08ab87838f041be2a8e8751e02b1623_看图王.jpg70b77f6f3d49ea496894e4a4c9af6a8_看图王.jpgQQ截图20190613153151.pngQQ截图20190613153457.pngQQ截图20190613153642.pngQQ截图20190613153752_看图王.pngQQ图片20190613153055_看图王.png

yilu
Level 3: Gumshoe

Re: Can't visit website which is in china, such as "www.battlenet.com.cn"

QQ截图20190613154439_看图王.png

An interset thing, I use 0KB in this month,..... I use the internet all the time, including now. What happens?

 

yilu
Level 3: Gumshoe

Re: Can't visit website which is in china, such as "www.battlenet.com.cn"

YES, it will jump to https://www.blizzardgames.cn/zh/

but also, I can not reach it, how about you?

QQ截图20190613155734.png

yilu
Level 3: Gumshoe

Re: Can't visit website which is in china, such as "www.battlenet.com.cn"

QQ截图20190613161135.pngQQ截图20190613161235.png

My internet speed now and Some evidence that I used to use bigpong service

yilu
Level 3: Gumshoe

Re: Can't visit website which is in china, such as "www.battlenet.com.cn"

I have restart Telstra smart modem more than twice, and "ipconfig /flushdns" in CMD, the problem also not solve.

And

QQ截图20190613165028.png

yilu
Level 3: Gumshoe

Re: Can't visit website which is in china, such as "www.battlenet.com.cn"

Another point to say is that this problem occurred about 6 days ago. Before that, everything was fine. I can visit these URLs. But suddenly the network broke off that day, after which the above URL would not work.

Another question, I set the PPPoE username and password, but why the type in Connection Settings is IPoE?

Level 24: Supreme Being
Level 24: Supreme Being

Re: Can't visit website which is in china, such as "www.battlenet.com.cn"

You're on a cable connection, putting your Bigpond username and password into the smart modem isn't required as the MAC address of the cable adapter is what is used for authentication
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
Level 21: Augmented
Level 21: Augmented

Re: Can't visit website which is in china, such as "www.battlenet.com.cn"


@yilu wrote:

YES, it will jump to https://www.blizzardgames.cn/zh/

but also, I can not reach it, how about you?

 


Yeah, can see that... although it all looks gobbledygook to me :-)

Mmmmm... hot pineapple donut and a coffee!
Support Team
Support Team

Re: Can't visit website which is in china, such as "www.battlenet.com.cn"

What happens if you connect to a VPN? I'm wondering if Battlenet is engaged in some geoblocking - detecting you're not in the region you're trying to connect to and preventing access as a result.

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yilu
Level 3: Gumshoe

Re: Can't visit website which is in china, such as "www.battlenet.com.cn"

I can connect using VPN, but I don't think the problem is causing by battlenet. Because if one website ban me, it may be a problem with this website, but more than 20 websites can't access at the same time. It is very strange because only chinese website can not visit. I can visit battlenet in Asia, Europe, US version.

yilu
Level 3: Gumshoe

Re: Can't visit website which is in china, such as "www.battlenet.com.cn"

There is another problem, I used internet for nearly 1 month, but bigpong did not count, showing 0KB in this month. I post the image above.

Kev666
Level 1: Cadet

Re: Can't visit website which is in china, such as "www.battlenet.com.cn"

Hi, I have similar problem since 12/06/2019, I'm in Brisbane and use Telstra cable. I can't open Bank of China website boc.cn and other China websites. I can open these websites if I use 4G backup connection, so I don't think it's problem of my computer. I talked to Telstra online support, it seems they are not trained to solve technical issue. I was suggested to contact Telstra platinum team (not free). My data usage for this month showing 0MB as well. The online support said "there is an issue with usage board please do not worry, it will get fixed as soon as possible."

 

I'm using 4G backup connection now. Hope they can fix this issue soon.

Level 24: Supreme Being
Level 24: Supreme Being

Re: Can't visit website which is in china, such as "www.battlenet.com.cn"

The issue with the usage meter is a known problem for legacy internet connections that started in April and is not linked to the issue you have connecting to China-based websites.

http://www.boc.cn works fine for me in Qld so it's not a DNS based issue
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
yilu
Level 3: Gumshoe

Re: Can't visit website which is in china, such as "www.battlenet.com.cn"

I heard that you should let the technicians help you modify your WAN IP address. Maybe can solve the problem.

yilu
Level 3: Gumshoe

Re: Can't visit website which is in china, such as "www.battlenet.com.cn"

Yeah, can i ask technicians help me to modify my WAN IP address to solve the problem?


Kev666
Level 1: Cadet

Re: Can't visit website which is in china, such as "www.battlenet.com.cn"

The guy I talked with refuse to give me a new ip address. Or maybe he doesn't have the permition to do that. I finally fix this issue by changing the modem. I used the modem sent to me in NBN connection kit last week. So I got a new ip and problem fixed.

Level 24: Supreme Being
Level 24: Supreme Being

Re: Can't visit website which is in china, such as "www.battlenet.com.cn"

Possibly some kind of blacklisting then. The assurance techs can't give you a new IP on a cable connection, and neither can control plane.

There are some tricks that can cause an IP jump though, and connecting a new modem/router within 24 hours of the old one being disconnected is one of those
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

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