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Charlie500
Level 1: Cadet

Cancellation

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Hi if I cancel all my products with Telstra can I still keep my email address?

1 ACCEPTED SOLUTION

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Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Cancellation

You can. The information below has been copied from https://www.telstra.com.au/support/category/email/faq/can-i-keep-my-telstra-email-address-if-i-close...

 

If you close your account, we’ll normally suspend your email address and delete your emails after 30 days. If you want to keep your Telstra email address active, you can. This article explains how.

 

To keep your Telstra email address: Just tell us when you close your account. You can keep your Telstra email address for free for the first 12 months after you close your account. After that you’ll need a Paid Email account. It’s $79 a year which you’ll need to pay upfront. We’ll send you a reminder two months before it’s due. 

For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

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1 REPLY 1
Highlighted
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Cancellation

You can. The information below has been copied from https://www.telstra.com.au/support/category/email/faq/can-i-keep-my-telstra-email-address-if-i-close...

 

If you close your account, we’ll normally suspend your email address and delete your emails after 30 days. If you want to keep your Telstra email address active, you can. This article explains how.

 

To keep your Telstra email address: Just tell us when you close your account. You can keep your Telstra email address for free for the first 12 months after you close your account. After that you’ll need a Paid Email account. It’s $79 a year which you’ll need to pay upfront. We’ll send you a reminder two months before it’s due. 

For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

View solution in original post

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