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Philip_2017
Level 2: Rookie

Cannot browse https://online.acb.com.vn

Answered

Hi All,

 

My friend is using Telstra Broadband.

 

He cannot browse the following website:

 

https://online.acb.com.vn

 

I am using iinet at home. I can browse that website.

 

Another friend who is using Vodafone, he can browse https://online.acb.com.vn

 

It is also possible to browse the website using Optus Internet.

 

Could you please replicate the incident on your Telstra Internet connection?

 

Kind regards,

Phil

1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Cannot browse https://online.acb.com.vn

I am on Telstra NBN and can browse that Website. Suggest they change the default DNS server to either Google (8.8.8.8 and 8.8.4.4) or OpenDNS (208.67.222.222 and 208.67.220.220). I use OpenDNS,

 

DNS setting can either be change on his device or in Gateway (Modem/Router)

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11 REPLIES 11
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Cannot browse https://online.acb.com.vn

I am on Telstra NBN and can browse that Website. Suggest they change the default DNS server to either Google (8.8.8.8 and 8.8.4.4) or OpenDNS (208.67.222.222 and 208.67.220.220). I use OpenDNS,

 

DNS setting can either be change on his device or in Gateway (Modem/Router)

Philip_2017
Level 2: Rookie

Re: Cannot browse https://online.acb.com.vn

Thanks, Mate! I will verify this. He is on Telstra ADSL.

Philip_2017
Level 2: Rookie

Re: Cannot browse https://online.acb.com.vn

Hi cf4, My friend changed DNS server to 8.8.8.8. However, it still does not work. He was able to browse the website two week ago.

The website is currently able to be browsed on iinet ADSL, Vodafone ADSL and Optus Internet Connection. It is confirmed that the site is up and running.
Level 21: Augmented

Re: Cannot browse https://online.acb.com.vn

@Philip_2017

 

im on ADSL and can access that web site..

 

might need to see if there is a network error down his line somewhere

 

Service Status in your area

 

barring that you may need to contact Tech Support

Telstra customer 15+ yrs, I am not a Telstra employee and never have been

Kudos and thanks welcomed

If I have managed to outsmart myself and give a Solution please mark it as so.
Service Status in your area
Someone asked to check your ping but dont know how
Check all your connected programs
Level 24: Supreme Being
Level 24: Supreme Being

Re: Cannot browse https://online.acb.com.vn

High Philip_2017

Have they disconnected and reconnected after changing DNS settings? When the DNS is changed need to disconnect and reconnect device for new DNS settings to take.

 

Are they prevented from browsing on all devices connected  to modem or only the PC?

Philip_2017
Level 2: Rookie

Re: Cannot browse https://online.acb.com.vn

Thanks for your information, Cretsiah! Much appreciated!
Philip_2017
Level 2: Rookie

Re: Cannot browse https://online.acb.com.vn

Thanks a lot, cf4! His Windows 10 laptop is wirelessly connected to the Telstra Gateway. I asked him to restart the laptop for ascertaining that the new DNS becomes effective.
Level 21: Augmented

Re: Cannot browse https://online.acb.com.vn

@Philip_2017

 

Oh Win10 ........

 

Im using win 7  ... you might be better downloading either

 

A) TOR and getting him to try that 

 

or B) looking for a bootable USB linux OS and trying that.

 

I have a dual boot win7 and win10 computer

 

in win 7 i can get online

 

in win10 (the usb wifi adapter is supposed to be plug in play) however win10 IS not recognising it, will not connect so i have given up on win10

Telstra customer 15+ yrs, I am not a Telstra employee and never have been

Kudos and thanks welcomed

If I have managed to outsmart myself and give a Solution please mark it as so.
Service Status in your area
Someone asked to check your ping but dont know how
Check all your connected programs
Philip_2017
Level 2: Rookie

Re: Cannot browse https://online.acb.com.vn

Hi cf4,

 

My friend changed the DNS settings on his laptop to OpenDNS (208.67.222.222) then restarted the laptop. He also restarted the router. He is now able to access to https://online.acb.com.vn.

 

However, it is very interesting that his wife's laptop whose DNS settings have NOT been changed to OpenDNS yet does have access to the site too! He may not want to go to the end of the truth as he is now happy to be able to do online banking.

 

Thank you very much,

Phil

 

Level 21: Augmented

Re: Cannot browse https://online.acb.com.vn

I can reach it on my Telstra/NBN FTTN without changing anything...

DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.
loolai
Level 1: Cadet

Re: Cannot browse https://online.acb.com.vn

It works only during night time, not day time

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