R_McH
Level 1: Cadet

Cannot connect WifI Printer, need to disable privacy separator

Trying to connect new Epson printer via Wifi but cannot find network. Troubleshooting guide said to disconnect privacy separator on access point. How do I try this?

 

Thanks

 

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4 REPLIES 4
Level 22: Superhuman
Level 22: Superhuman

Re: Cannot connect WifI Printer, need to disable privacy separator

Are you able to see your home WiFi on your phone or tablet? Id recommend setting the printer up in the same room as your modem then move it to the room desired and see if it works there. You can also try unplugging the modem for 30 seconds then plugging it back in.
For Official Support start a Secure Chat Here, try the Online Troubleshooter or Raise a Complaint.

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Level 22: Superhuman

Re: Cannot connect WifI Printer, need to disable privacy separator

I have read 2 different conflicting explanations what privacy separator means.
One explanation says it pertains to the printer... not the modem. Your Epson manual should elaborate.
Another explanation says it means hiding multiple devices from each other on a network.
You may consider asking the specialist networking forum on whirlpool.net.au for advice...as some serious engineering and IT folk offer high level very specialist advice re networking is available there.
Thank you
A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. My motto: "Doing the right thing is never wrong".
Level 24: Supreme Being
Level 24: Supreme Being

Re: Cannot connect WifI Printer, need to disable privacy separator

If your PC connected by WiFi check that it is set up as a private network and network and discovery is turned on. Printer should also be connected to same router as the PC.

WiFi_Set_Private.JPGNetork_Discovery.JPG

Telstra Platinum
Telstra Platinum

Re: Cannot connect WifI Printer, need to disable privacy separator

Hi R_McH,

Looking at the issue you've got, we need some more information before we can provide a solution.

Can you please tell us what modem you are currently using?
When does this issue appear? (when connecting the printer to the wifi or before it is connected to wifi)
Is the error on your PC or Printer?

Hope to hear from you soon.

Jordan

Telstra Platinum Tech Support


Telstra Platinum

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