Cant reach one particular website

[AngryMerle]

I can not reach one particular website when connected via my telstra broadband network.  This applies whether i am using my mac or my iPad.  If i turn my iPad off wifi and access the internet via my 4G connection I can reach it fine.  

Web site I am trying to reach is cmt.org.au

I have reset computer and modem, emptied caches, cleared histories....

All other access to internet and mail is completely uninterrupted

[Yastiandrie]

Working fine here

What type of internet connection is it? (ADSL, FTTP, FTTN, etc)

are you able to ping and traceroute the site?

https://appletoolbox.com/2015/10/how-to-run-a-traceroute-in-mac-os-x/

[AngryMerle]

Thanks for your reply.

i am using my Telstra cable to connect.  Here  is what happens when I trace route

[AngryMerle]

when it got to 64 it stopped.....

[Yastiandrie]

are you able to copy/paste it into a post? if it took 64 hops it seems like a routing issue

[AngryMerle]

I thought I had...  here it is

Traceroute has started…

traceroute to cmt.org.au (103.9.171.247), 64 hops max, 72 byte packets

 1  192.168.0.1 (192.168.0.1)  0.661 ms  0.407 ms  0.229 ms

 2  * * *

 3  cpe-58-160-249-2.wa.bigpond.net.au (58.160.249.2)  8.407 ms  10.284 ms  7.754 ms

 4  bundle-ether4.ken-edge902.sydney.telstra.net (203.50.12.106)  9.604 ms  9.997 ms  14.630 ms

 5  ape2469218.lnk.telstra.net (120.151.79.66)  12.383 ms  10.709 ms  15.316 ms

 6  bundle-ether1-130.br02.s1.syd.au.superloop.com (103.200.13.176)  11.264 ms  9.991 ms  10.237 ms

 7  v120.br01.s1.syd.au.superloop.com (103.200.13.213)  9.013 ms  8.972 ms  9.387 ms

 8  27.122.113.133 (27.122.113.133)  8.782 ms  10.483 ms  10.030 ms

 9  10ge-agg01.syd01.as45638.net.au (103.252.152.253)  9.842 ms  8.969 ms  8.082 ms

10  10ge-gw01.syd01.ventraip.net.au (103.252.152.129)  21.288 ms  12.816 ms  10.660 ms

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64  * * *

[Yastiandrie]

hmm it is getting held up outside of telstra's network. There's not a lot that can be done on Telstra's end. I have however sent a message to them via the 'contact us' on the website advising them or the issue and to raise an e-ticket with their host provider, and posting the traceroute results. 

Hop 10 FYI is used by VentraIP webhosting (assuming that's who is hosting the website) and is owned by SYNERGY wholesale

[AngryMerle]

Thanks very much for your help.  I guess I just wait now to see if the issue you raised is resolved by someone?  Or should I go to the website owner and raise it with them..

Thanks again

[Yastiandrie · Accepted solution]

I have done that via their 'contact us' but it wouldn't hurt if you did it as well

I did try to go to the host of their website directly but, unless you call them, you need to have a service with them to contact them via a form

[AngryMerle]

Thanks, I am following up with them.  Will let you know how I go.

Cheers

[Jagaf]

How did you go with accessing the site - cmt.org.au?

I am able to connect to it on Telstra cable in Melbourne.

[AngryMerle]

Thanks all - was being blocked at the web site.  Now fixed.

Really appreciate the assistance.   Cheers

[Yastiandrie]

@AngryMerle no worries