I can not reach one particular website when connected via my telstra broadband network. This applies whether i am using my mac or my iPad. If i turn my iPad off wifi and access the internet via my 4G connection I can reach it fine.
Web site I am trying to reach is cmt.org.au
I have reset computer and modem, emptied caches, cleared histories....
All other access to internet and mail is completely uninterrupted
Solved! Go to Solution.
I have done that via their 'contact us' but it wouldn't hurt if you did it as well
I did try to go to the host of their website directly but, unless you call them, you need to have a service with them to contact them via a form
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Thank you for your feedback
Working fine here
What type of internet connection is it? (ADSL, FTTP, FTTN, etc)
are you able to ping and traceroute the site?
https://appletoolbox.com/2015/10/how-to-run-a-traceroute-in-mac-os-x/
Thanks for your reply.
i am using my Telstra cable to connect. Here is what happens when I trace route
are you able to copy/paste it into a post? if it took 64 hops it seems like a routing issue
I thought I had... here it is
Traceroute has started…
traceroute to cmt.org.au (103.9.171.247), 64 hops max, 72 byte packets
1 192.168.0.1 (192.168.0.1) 0.661 ms 0.407 ms 0.229 ms
2 * * *
3 cpe-58-160-249-2.wa.bigpond.net.au (58.160.249.2) 8.407 ms 10.284 ms 7.754 ms
4 bundle-ether4.ken-edge902.sydney.telstra.net (203.50.12.106) 9.604 ms 9.997 ms 14.630 ms
5 ape2469218.lnk.telstra.net (120.151.79.66) 12.383 ms 10.709 ms 15.316 ms
6 bundle-ether1-130.br02.s1.syd.au.superloop.com (103.200.13.176) 11.264 ms 9.991 ms 10.237 ms
7 v120.br01.s1.syd.au.superloop.com (103.200.13.213) 9.013 ms 8.972 ms 9.387 ms
8 27.122.113.133 (27.122.113.133) 8.782 ms 10.483 ms 10.030 ms
9 10ge-agg01.syd01.as45638.net.au (103.252.152.253) 9.842 ms 8.969 ms 8.082 ms
10 10ge-gw01.syd01.ventraip.net.au (103.252.152.129) 21.288 ms 12.816 ms 10.660 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
31 * * *
32 * * *
33 * * *
34 * * *
35 * * *
36 * * *
37 * * *
38 * * *
39 * * *
40 * * *
41 * * *
42 * * *
43 * * *
44 * * *
45 * * *
46 * * *
47 * * *
48 * * *
49 * * *
50 * * *
51 * * *
52 * * *
53 * * *
54 * * *
55 * * *
56 * * *
57 * * *
58 * * *
59 * * *
60 * * *
61 * * *
62 * * *
63 * * *
64 * * *
hmm it is getting held up outside of telstra's network. There's not a lot that can be done on Telstra's end. I have however sent a message to them via the 'contact us' on the website advising them or the issue and to raise an e-ticket with their host provider, and posting the traceroute results.
Hop 10 FYI is used by VentraIP webhosting (assuming that's who is hosting the website) and is owned by SYNERGY wholesale
Thanks very much for your help. I guess I just wait now to see if the issue you raised is resolved by someone? Or should I go to the website owner and raise it with them..
Thanks again
I have done that via their 'contact us' but it wouldn't hurt if you did it as well
I did try to go to the host of their website directly but, unless you call them, you need to have a service with them to contact them via a form
Thanks, I am following up with them. Will let you know how I go.
Cheers
How did you go with accessing the site - cmt.org.au?
I am able to connect to it on Telstra cable in Melbourne.
Thanks all - was being blocked at the web site. Now fixed.
Really appreciate the assistance. Cheers
@AngryMerle no worries
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