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AngryMerle
Level 2: Rookie

Cant reach one particular website

Answered

I can not reach one particular website when connected via my telstra broadband network.  This applies whether i am using my mac or my iPad.  If i turn my iPad off wifi and access the internet via my 4G connection I can reach it fine.  

 

Web site I am trying to reach is cmt.org.au

 

I have reset computer and modem, emptied caches, cleared histories....

 

All other access to internet and mail is completely uninterrupted

 

1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Cant reach one particular website

I have done that via their 'contact us' but it wouldn't hurt if you did it as well

 

I did try to go to the host of their website directly but, unless you call them, you need to have a service with them to contact them via a form

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

View solution in original post

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12 REPLIES 12
Level 24: Supreme Being
Level 24: Supreme Being

Re: Cant reach one particular website

Working fine here

 

What type of internet connection is it? (ADSL, FTTP, FTTN, etc)

 

are you able to ping and traceroute the site?

https://appletoolbox.com/2015/10/how-to-run-a-traceroute-in-mac-os-x/

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
AngryMerle
Level 2: Rookie

Re: Cant reach one particular website

Thanks for your reply.

 

i am using my Telstra cable to connect.  Here  is what happens when I trace route

 

AngryMerle
Level 2: Rookie

Re: Cant reach one particular website

when it got to 64 it stopped.....
Level 24: Supreme Being
Level 24: Supreme Being

Re: Cant reach one particular website

are you able to copy/paste it into a post? if it took 64 hops it seems like a routing issue

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
AngryMerle
Level 2: Rookie

Re: Cant reach one particular website

I thought I had...  here it is

 

Traceroute has started…

 

traceroute to cmt.org.au (103.9.171.247), 64 hops max, 72 byte packets

 1  192.168.0.1 (192.168.0.1)  0.661 ms  0.407 ms  0.229 ms

 2  * * *

 3  cpe-58-160-249-2.wa.bigpond.net.au (58.160.249.2)  8.407 ms  10.284 ms  7.754 ms

 4  bundle-ether4.ken-edge902.sydney.telstra.net (203.50.12.106)  9.604 ms  9.997 ms  14.630 ms

 5  ape2469218.lnk.telstra.net (120.151.79.66)  12.383 ms  10.709 ms  15.316 ms

 6  bundle-ether1-130.br02.s1.syd.au.superloop.com (103.200.13.176)  11.264 ms  9.991 ms  10.237 ms

 7  v120.br01.s1.syd.au.superloop.com (103.200.13.213)  9.013 ms  8.972 ms  9.387 ms

 8  27.122.113.133 (27.122.113.133)  8.782 ms  10.483 ms  10.030 ms

 9  10ge-agg01.syd01.as45638.net.au (103.252.152.253)  9.842 ms  8.969 ms  8.082 ms

10  10ge-gw01.syd01.ventraip.net.au (103.252.152.129)  21.288 ms  12.816 ms  10.660 ms

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Cant reach one particular website

hmm it is getting held up outside of telstra's network. There's not a lot that can be done on Telstra's end. I have however sent a message to them via the 'contact us' on the website advising them or the issue and to raise an e-ticket with their host provider, and posting the traceroute results. 

 

Hop 10 FYI is used by VentraIP webhosting (assuming that's who is hosting the website) and is owned by SYNERGY wholesale

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
AngryMerle
Level 2: Rookie

Re: Cant reach one particular website

Thanks very much for your help.  I guess I just wait now to see if the issue you raised is resolved by someone?  Or should I go to the website owner and raise it with them..


Thanks again

Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Cant reach one particular website

I have done that via their 'contact us' but it wouldn't hurt if you did it as well

 

I did try to go to the host of their website directly but, unless you call them, you need to have a service with them to contact them via a form

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

View solution in original post

AngryMerle
Level 2: Rookie

Re: Cant reach one particular website

Thanks, I am following up with them.  Will let you know how I go.


Cheers

Level 21: Augmented

Re: Cant reach one particular website

How did you go with accessing the site - cmt.org.au?

 

I am able to connect to it on Telstra cable in Melbourne.

AngryMerle
Level 2: Rookie

Re: Cant reach one particular website

Thanks all - was being blocked at the web site.  Now fixed.


Really appreciate the assistance.   Cheers

 

Level 24: Supreme Being
Level 24: Supreme Being

Re: Cant reach one particular website

@AngryMerle no worries Smiley Happy

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

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