Steve055
Level 5: Eagle Eye

Changing from ADSL2+ to NBN

Answered

Hi,

 

I hope that someone can help me because I am receiving conflicting information from Telstra.

 

I am currently on a 24 month Telstra contract, for an ADSL2+ home phone and internet bundle.

 

The Telstra copper network in my area will be disconnected in 5 months time and I will have to transition my service from my current ADSL2+ connection to the NBN (FTTN).

 

I recently attended a Telstra van where Telstra NBN specialist staff were advising locals on the process of switching to the NBN.

 

I was told two things by the Telstra representative that appeared to contradict what I had previously read on the Telstra website.

 

Firstly, I was told that I would have to pay a $99 connection fee to change my Telstra bundle from ADSL2+ to NBN (I thought that there was no charge for a FTTN self install).

 

Secondly, I was told that my current DECT phone could no longer be used (I thought that the Telstra smart modem had a phone port that would allow my current DECT phone to keep operating).

 

Can someone can clarify these two points for me, please ?

 

Also, is 1800 993 728 the best number to ring for someone currently under contract who just needs to transition to the NBN?

 

Thank You.

1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Changing from ADSL2+ to NBN

You should not be charged a connection fee for transfer to NBN if you are a existing Telstra customer.
Your current DECT phone will work with the base plugged into the green phone port on modem.
Not sure if 1800 993 728 is best number I was told 1800 834 273

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2 REPLIES 2
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Changing from ADSL2+ to NBN

You should not be charged a connection fee for transfer to NBN if you are a existing Telstra customer.
Your current DECT phone will work with the base plugged into the green phone port on modem.
Not sure if 1800 993 728 is best number I was told 1800 834 273

Highlighted
Steve055
Level 5: Eagle Eye

Re: Changing from ADSL2+ to NBN

That's what I thought, so I can't understand why the local Telstra NBN specialist staff would tell me otherwise.

I was going to go to my local Telstra shop to make the change to the NBN to avoid having to speak to Telstra staff in an overseas call centre. However, if they are going to charge me a $99 connection fee that I don't have to pay, then that won't be an option.

I have been given numerous 1800 numbers to call, hence my confusion about which one is the most appropriate.

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