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juliannegb
Level 2: Rookie

Connecting wifi to laptop

Answered

I have been told by Telstra Technician in Manilla that he cannot connect my wifi to my laptop he tried to do it remotely but now tells me there is something wrong with my laptop and I should take to an IT specialist - has anyone else had this problem. I am a new WiFi customer to Telstra and have had no problem connecting to my i-pad.

 

Can someone assist.

 

Thanks

2 ACCEPTED SOLUTIONS

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Connecting wifi to laptop

Along the top of the keyboard you should have f1 - f12. One of those should have the WiFi symbol (usually an i with waves coming off the sides). Try pressing and holding the FN key near the spacebar then pressing the f key that has the WiFi symbol on or above it, then let go of both

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Connecting wifi to laptop

The Red Cross on the icon means that your wifi is switched off.  There are a couple solutions to this, but on the HPs they usually have a switch on the side of the laptop that turns the wifi on and off.  Another suggestion is look for an Antenna Icon on one of the Function keys (on my Dell it is on the PrtScr Key).  That can also turn it on and off.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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12 REPLIES 12
Level 25: The Singularity
Level 25: The Singularity

Re: Connecting wifi to laptop

If your laptop wasn't connecting to your wifi, then there wouldn't be any way that he could do it remotely as he wouldn't be able to access your laptop.

 

What model laptop and modem is it?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
juliannegb
Level 2: Rookie

Re: Connecting wifi to laptop

Thanks for reply he did it remotely because at the time I was still connected to my optus broadband which I fitted into laptop and consequently had internet connection as of late yesterday I am no longer with Optus so since I have no wifi connection now to my laptop how can this be resolved at no time did the technician ask me for a password on the telstra card left by nbn technician that I need to input to connect my iPad to wifi.  Is password required to set up wifi to laptop?

 

many thanks for your input

Level 24: Supreme Being
Level 24: Supreme Being

Re: Connecting wifi to laptop

Yes the card has the wireless details on it. If it is a windows computer running 7 or above, there should be an icon near the date and time in the cornerthat looks like either a set of steps or waves. When you click on it it will show you the available wireless networks. Click on the one that matches the card and then hit connect. Enter the password and away you go

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
juliannegb
Level 2: Rookie

Re: Connecting wifi to laptop

Thank you but I have been through this step with Telstra and my Telstra WiFi Device details do not appear in that box and they seem to think the reason it is not there is perhaps I have a problem with the wifi adaptor in my HP Presario laptop.  So today I have to take to IT repair store to find out if this is the problem.

 

Being new new to Telstra could you let me know if this is a free service?  

 

Many thanks for your support

 

 

 

 

Level 24: Supreme Being
Level 24: Supreme Being

Re: Connecting wifi to laptop

Anything on these forums is free. Crowdsupport is primarily customers helping customers.

 

Do any networks show at all?

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
juliannegb
Level 2: Rookie

Re: Connecting wifi to laptop

I have only ever had  Optus mobile broadband which I connect to the side of my laptop which has always worked very well and once I had dial up with Optus When looking in the box I have the following three 

 

Dial up and VPN

Boost Mobile

Julie

 

i presume these all relate to previous Optus devices

 

Its so kind of you to take the time to assist me

 

 

 

Level 25: The Singularity
Level 25: The Singularity

Re: Connecting wifi to laptop

Try pulling out the Optus Modem, then look at the bottom right of the Task Bar neear the time and Volume indicator.

 

There should be an icon with 5 bars on it. Left click on it and see if the name that is on the card appears on the list.

 

If it does, click on it and select connect. Then you can enter the password that is on the card and you should be up and running.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
juliannegb
Level 2: Rookie

Re: Connecting wifi to laptop

Unfortunately I do not have an icon with the 5 bars only date and time icon next to that the speaker icon is it possible to find this icon as your suggestion is definitely worth while trying

 

once again many thanks

 

 

Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Connecting wifi to laptop

Along the top of the keyboard you should have f1 - f12. One of those should have the WiFi symbol (usually an i with waves coming off the sides). Try pressing and holding the FN key near the spacebar then pressing the f key that has the WiFi symbol on or above it, then let go of both

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
juliannegb
Level 2: Rookie

Re: Connecting wifi to laptop

Didn't realise the 5 bar icon was the wifi and yes I have it with a Red Cross on the icon and I tried your suggestion but same thing came up no Telstra only the three I mentioned above looks like we have hit a brick wall.

 

do you the  my laptop needs attention 

 

your input has been terrific

 

thanks

Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Connecting wifi to laptop

The Red Cross on the icon means that your wifi is switched off.  There are a couple solutions to this, but on the HPs they usually have a switch on the side of the laptop that turns the wifi on and off.  Another suggestion is look for an Antenna Icon on one of the Function keys (on my Dell it is on the PrtScr Key).  That can also turn it on and off.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
juliannegb
Level 2: Rookie

Re: Connecting wifi to laptop

I am now sending you this message from my lap top wonders never cease I was out for one hour left my laptop running came back noticed no x on the wifi icon clicked on and there was my Telstra network along with a couple of others that I did not recognise clicked on put in network ket and here I am - have no idea why I have been told I had problem with my laptop and talking to you probably saved me racing down to the repair shop and paying for them to look at it.  Now too scared to turn off laptop in case I lose it again.

 

All I can say is once again thank you sincerely for your kind assistance.

 

Regards

 

Julianne

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