CrowdSupport®
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Level 1: Cadet

Constant Cable Outages

I have had constant disruption to my cable internet since October 2019. Despite logging 30 or 40 calls, which is pointless as the service never gets restored due to me logging a call, I'd like to know how installation of NBN underground cable impacts on service delivery for existing overhead cable facilities. Is there some known technical issue, or is this just a customer service furphy ?

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2 REPLIES 2
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Level 23: Superhero
Level 23: Superhero

Re: Constant Cable Outages

Cable/HFC is rather sensitive and upgrades do cause problems.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

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  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
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Level 1: Cadet

Re: Constant Cable Outages

I have exactly the same problem, also since October 2019. Connection dropouts, phone dropouts, nbn connection box rebooting itself for no apparent reason. Driving me crazy.

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