DollyP
Level 1: Cadet

Credentials keep defaulting to another person's bigpond.com login

Hi,

My internet connection is extremely slow (0.6 upload). My internet credentials keep defaulting back to an unknown persons details after I change them back to mine. My internet is ADSL.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
Level 22: Superhuman
Level 22: Superhuman

Re: Credentials keep defaulting to another person's bigpond.com login

Are those credentials newdsluser@bigpond.com?
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

DollyP
Level 1: Cadet

Re: Credentials keep defaulting to another person's bigpond.com login

No, its defaulting to someone's name Michellestevens@bigpond or similar to that. I have no idea who that person is.
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being

Re: Credentials keep defaulting to another person's bigpond.com login

It could be that your line has been connected to the wrong ADSL port in the exchange or the ADSL port has been configured with the wrong customer details. That is the only way your modem would default to that username. You will have to call support to have this issue fixed.

For ADSL an upload speed of 0.6 Mbps is not uncommon. The speed depends on distance from exchange. The maximum upload speed is 1 Mbps

Home Broadband Bundle

$99 Entertainment Bundle. Unlimited Data and Entertainment.

Find out more