I recently had an issue where one of my websites appeared to be down when I visited it. No matter what browser I used and tested it failed.
I then tried the https://downforeveryoneorjustme.com/ which said it is up.
I flushed my PC cache, did a PC DNS flush but nothing helped.
I then tried to access it on my phone and tablet, but this time I disconnected them both from our WiFi and used the mobile data connection instead. Then it worked.
How and why does this happen and how do I fix this so the home connection always sees the site is up and not down.
This happens too often and is not just a one off issue
Was this helpful?
It seems after 2 modem resets it was fixed.
How do I get the modem to always check for new dns info all of the time? Or more regularly?
Do you have the Arcadyan version of the GEN 2 Smart modem? See image below for how to tell which version you have. The Arcadyan modem does not support NAT loopback. If you have the Arcadyan modem the only way to fix the problem is to use a different modem or wait until there is firmware update from Telstra that fixes the problem.
No I don't think that is what I have;
Need a hand or want to share your expertise?
Register for CrowdSupport and get involved