Highlighted
Freom
Level 1: Cadet

DNS resolution issue

 

I am having issues with the nameserver: uneeda.telstra.com

 

It has somehow corrupted the entry for one of my domains, dmailpro.com, and returns the following DIG:

 

Dig dmailpro.com@139.130.4.4 ...
Non-authoritative answer
Recursive queries supported by this server
Nameserver has a problem and can't talk right now

 

When I DIG against google, I get something much better:

 

Dig dmailpro.com@8.8.8.8 ...
Non-authoritative answer
Recursive queries supported by this server
 Query for dmailpro.com type=255 class=1
  dmailpro.com A (Address) 54.206.60.152

 

I have tried talking to Telstra support about it, but they have no idea what is going on, and keep asking me for my account details, like it makes a difference!

 

All I want is for someone in Telstra tech division to reload the domain, or refresh it, or do whetever they need to do to fix it please!

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1 REPLY 1
Support Team
Support Team

Re: DNS resolution issue

Hi Freom,

Happy to help where I can. Bear with me as I am not a technical expert. 

Is you domain hosted by Telstra?

Is this a business or personal service?

When was the last time you were able to use the server uneeda.telstra.com?

They likely want your account info to confirm your details and note your account, have you provided this, and have they offered to escalate this?

Angela 

 

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