Highlighted
Tiba
Level 1: Cadet

Data Topup not working

Trying to use one of my data top ups and its not working, any ideas?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
4 REPLIES 4
VortexBlade
Level 1: Cadet

Re: Data Topup not working

I am also experiencing this issue. 6 Hours since trying to apply the top-up with no update.

Telstra (Retired)
Telstra (Retired)

Re: Data Topup not working

Hi Tiba & VortexBlade,

 

If you are still experiencing an issue with the delayed data top-up, I recommend liaising with our secure LiveChat Team at http://tel.st/hsc3 or via 13 22 00.

 

Bear in mind, data top-ups requested via MyAccount, over-the-phone, or LiveChat for example can take up to 24 hours to take full effect, however do generally complete much sooner

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

brigalow
Level 1: Cadet

Re: Data Topup not working

I am also experiencing this. If 24 hours then why does the reply message say 30 minutes

 

Support Team
Support Team

Re: Data Topup not working

Hey brigalow,

 

I will be happy to have this feedback passed on to the team that does have these notifications completed, so they can be updated accordingly. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now