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ell818
Level 2: Rookie

Date usage counter way off

Anyone noticed they go through their data allowance on at a incredible rate. 3hours of youtube (SD) and your 24/7 counter app reads it as 9.49GB used! Even call testra support and they said that it was 6GB used! It's been like this for some months but earlier this month it seemed that the counter was working ok and my data usage relaxed what I was using. But now it back saying that I'm going through so much. Anyone else had this problem lately, I have seen other comments like this form earlier posts. So far the only response from Telstra is that I could get a tech person call out (wonder how much that will cost me). Something very wrong with testra, the premium internet company in Australia, think not.

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7 REPLIES 7
Level 24: Supreme Being
Level 24: Supreme Being

Re: Date usage counter way off

What device are you using to watch YouTube?  On most devices you can check the data usage on the device.

If you are using a Telstra Gateway to access the internet you can also check the data usage in the Gateway

ell818
Level 2: Rookie

Re: Date usage counter way off

just an app on a Samsung TV. Don't have a gateway
ell818
Level 2: Rookie

Re: Date usage counter way off

just a bit of an update, when I said in my previous note about how reader when back up saying I used so much......
PS
-I don't game
-no one else users my internet account Tuesday 8/05- 2.31gb
Wed 9/05- 1.27gb
Thus 10/05- 1.99gb
Fri 11/05- 3.79gb
Sat 12/05- 2.58gb
Sun13/05- 3.22gb
Mon 14/05- 2.92gb
*Tues 15/05- 13.95gb << BIT OF JUMP IN USAGE!
Wed 16/05- 13.06gb
Thurs 17/05- 7.69gb
Fri 18/05- 13.73gb
Sat 19/05- 7.97gb
Sun 20/05- 10.28gb
Mon 21/05- 9.42gb
Tues 22/05- 9.21gb
Wed 23/05- 5.26gb
Thur 24/05- 9.63gb
Fri 25/05- 11.45gb
Sat 26/05- 6.13gb
Level 24: Supreme Being
Level 24: Supreme Being

Re: Date usage counter way off

What device are you using for internet connection? If using phone as hot spot should be able to check usage in connection settings. If using 4G modem log into the modems GUI and check usage?

ell818
Level 2: Rookie

Re: Date usage counter way off

just using the standard modem they sent. not using a phone as a hot spot
Level 24: Supreme Being
Level 24: Supreme Being

Re: Date usage counter way off

If its the standard broadband modem then it will have traffic meters. Log into modem and go to Services > Traffic Monitors.
IP address of modem is either http://10.0.0.138 or http://192.168.0.1 and login is either admin/admin or admin/password.
ell818
Level 2: Rookie

Re: Date usage counter way off

well just got off the phone with Telstra, there reasoning is that my "three internet devices may need to update over 100gb of data a month in updates" BULL**bleep**!

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