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runnaln
Level 1: Cadet

Dingley Grange Estate no internet Since Sunday, and been off for two weekends in Previous Month.

Answered

Our ADSL (1) internet has been off since Saturday morning, it was off Last Friday to Sunday last week, and Telstra is saying it may go on until of end of May, with no explanation, anyone got any idea what is going on, We were touted to have NBN via HFC by now, but as there is no cable in street, it was always going to me a complete mess that only NBN and Telstra are capable of.

Anyone know what id going on? Thinking of scrapping the lot and getting Wireless

1 ACCEPTED SOLUTION

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Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Dingley Grange Estate no internet Since Sunday, and been off for two weekends in Previous Month.

The current outage should be resolved by the 22/05/2019 by 1900
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

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3 REPLIES 3
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Dingley Grange Estate no internet Since Sunday, and been off for two weekends in Previous Month.

The current outage should be resolved by the 22/05/2019 by 1900
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

Highlighted
runnaln
Level 1: Cadet

Re: Dingley Grange Estate no internet Since Sunday, and been off for two weekends in Previous Month.

Thanks Guiltyspark it started working on 21st. Have you any idea what is going on as if it continues I will have to look at another solution/provider. Coincidentally 4G becomes extremely slow as I assume everyone switches to 4G.

Level 23: Superhero
Level 23: Superhero

Re: Dingley Grange Estate no internet Since Sunday, and been off for two weekends in Previous Month.

Its possible its due to NBN works in the area and if it was due to a cable cut, wouldn't matter what provider you're with they would all be affected
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

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