Level 1: Cadet

Email Re Outage next week


Receive an email this morning re an outage next week.

Email stated "If you don’t have a Smart Modem, simply call 133 933 and we’ll check if your service is eligible for a free Smart Modem or mobile data pack to keep you connected"

When I rang the number was told that I can sign up for NBN package there and then.

Told that NBN had been available in my area since 23 Nov 2018 (news to me )

During this call it was all about signing up to a package not about how to stay connected during next weeks outage.



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Level 25: The Singularity
Level 25: The Singularity

Re: Email Re Outage next week

Well, even if you haven't migrated to NBN yet, an NBN outage in the area would knock you out.

But getting to the Sales Pitch side of things. It is better that they let you know that NBN is available to you (as you only have 18 months to migrate before you get disconnected), rather than not mention it.

You always have the choice of declining to migrate until you are ready. As part of the signup process, did they offer you a Telstra Smart Modem? This has 4G backup which kicks in when your landline service drops out for more than 5 minutes. Won't help you for next week as it takes about 2 weeks to get your new equipment sent out. But will be handy after that.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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