CrowdSupport®
Grump_Old_Man
Level 1: Cadet

Ever since I got my NBN modem my home phone says the "Home line in use" and calls don't come through

If I pick it up there's just an annoying crackling noise.

I've pressed the reset button on the modem but that didn't change it.

I've turned everything off and left it off for a while but that didn't help.

Any suggestions out there?

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5 REPLIES 5
Level 24: Supreme Being
Level 24: Supreme Being

Re: Ever since I got my NBN modem my home phone says the "Home line in use" and calls don'

Is the phone light on the modem green?

 

If you have already transferred to NBN is phone plugged into the green phone port on the modem?

Grump_Old_Man
Level 1: Cadet

Re: Ever since I got my NBN modem my home phone says the "Home line in use" and calls don'

Is the phone light on the modem green?

YES

 

If you have already transferred to NBN is phone plugged into the green phone port on the modem?

YES

Highlighted
Level 24: Supreme Being
Level 24: Supreme Being

Re: Ever since I got my NBN modem my home phone says the "Home line in use" and calls don'

It is either a faulty modem or a phone that is not compatible with the modem. If you have Have tried another phone ring support and lodge a fault.

Mkrtich
Level 13: Super Sleuth

Re: Ever since I got my NBN modem my home phone says the "Home line in use" and calls don'

A few thoughts - If you are on NBN FTTN or NBN FTTC, do you have any telephone sockets with phones paralleled to the incoming line DSL port if FTTN or the white NBN (Netcomm) Connection Device (NCD) if FTTC. I understand with FTTC, any pre-existing parallel sockets need to be disconnected or rewired for parallel connection to the modem instead of the primary telephone socket. Have you migrated to Telstra from another carrier and cancelled your previous service with that carrier? Is Telstra pursuing your condition through their Fault Reporting procedures for further investigation.

Level 21: Augmented
Level 21: Augmented

Re: Ever since I got my NBN modem my home phone says the "Home line in use" and calls don'


@Grump_Old_Man wrote:

 

Any suggestions out there?


@Grump_Old_Man I would try a different phone first.

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