I've seen others in the similar situation, but not sure how to resolve it.
I'm moving into a new house in a few weeks. There are existing F-type coax ports with Telstra labelling stuck all over them, which were used by the previous owners for Foxtel and Bigpond Cable.
According to the online availability checks, I cannot get cable installed as it is not available in my area.
I have run the exact same check on neighbouring addresses on my street and they all have Cable listed as available.
I also ran a check on Foxtel's site and they also list my area as available.
I have spoken to several Telstra Customer Service reps, and they have all told me (likely after only searching the database) that I can not get Bigpond Cable, and never will it's not available in my street... even though there are other houses which have availability... and the previous owners had an existing service..
All I want is to have Cable at my new house; how can I get a connection set up without having to deal with the incorrect Telstra availability database?
Thanks in advance.
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