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Yes I did it.. when I noticed the UNI-D1 is showing amber light which means 100mbs connection and connecting the workstation directly to UNI-D1 only changed to "Green" which is 1Gb connection but no change in the browsing speed as data from the computer cant get to the www services to get a respond and I even monitored the Wireless speed connection between the workstation and Next Gen modem... PHY rate is awesome but the data packets speed is slow (below the dialup). Physical hardware issue is not the cause of this. (Unless there is big batch of faulty Next Gem modems sent to people)
After more than 10 refreshes on the telstra website to open the speed test webpage -- the only server it can find is Perth .. wow.
Anyhow I have conducted speed test provided by Ookla workstation windows app. and it can only detect the download speed and Zero upload speed and test fails.
As mentioned in intital post - Ticket got escalted to the NBN Co and for a Tech to come home and check the connection but got rejected by NBN Co and on 2nd attempt to resolve this issue - when the ServiceDesk Operator cant see the new Serial Number, the request for the tech to check the connection is back on the cards.
Sorry to read about the issues that you're having with getting your NBN fault resolved, certainly not the experience we want for our customers. As the two other people in this thread have advised, definitely get in contact with our NBN Assurance team on 1800 834 273. If you reiterate everything you've mentioned in your original post I'm sure they'll be able to organise the NBN technician for you, it does sound like you'll need someone from NBN co to investigate this further.
Let me know how you go!
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