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cognitiveant
Level 4: Private Eye

FTTP Velocity 50mbps/5mbps

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Will FTTP Velocity customers get offered the increase to 50mbps/5mbps like Cable and NBN users?

2 ACCEPTED SOLUTIONS

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Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: FTTP Velocity 50mbps/5mbps

From my understanding no. Most Velocity customers are currently on the 30/1 tier and there is a stop sell on the higher speed tiers in place currently.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: FTTP Velocity 50mbps/5mbps

That would be anti competitive in itself and would be a breach of the ACL on the ACCC's part.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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3 REPLIES 3
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: FTTP Velocity 50mbps/5mbps

From my understanding no. Most Velocity customers are currently on the 30/1 tier and there is a stop sell on the higher speed tiers in place currently.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

cognitiveant
Level 4: Private Eye

Re: FTTP Velocity 50mbps/5mbps

Thanks for your reply,

 

I just thought that ACCC was trying to push non-nbn services to fall in line with the NBN. 

Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: FTTP Velocity 50mbps/5mbps

That would be anti competitive in itself and would be a breach of the ACL on the ACCC's part.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

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