Darwin-Jenko
Level 1: Cadet

Faulty or bad route between Darwin and Adelaide

The connection between Darwin and Adelaide has had latency doubled in a few hours.
Tests with different machines, different routers haven't changed the issue at all.

This is the pathping from Darwin to the DNS Server - 61.9.226.33 in Adelaide.

 

Tracing route to dns-cust.fli.bigpond.net.au [61.9.226.33]
over a maximum of 30 hops:
  0  Internal [192.168.1.231]
  1  192.168.1.1
  2  172.18.112.237
  3  172.18.71.97
  4  dns-cust.fli.bigpond.net.au [61.9.226.33]

Computing statistics for 100 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           Internal [192.168.1.231]
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.1.1
                                0/ 100 =  0%   |
  2   84ms     0/ 100 =  0%     0/ 100 =  0%  172.18.112.237
                                0/ 100 =  0%   |
  3   84ms    22/ 100 = 22%    22/ 100 = 22%  172.18.71.97
                                0/ 100 =  0%   |
  4   83ms     0/ 100 =  0%     0/ 100 =  0%  dns-cust.fli.bigpond.net.au [61.9.226.33]

Trace complete.

 

Looks like whatever 172.18.71.97 is, is dropping packets which isn't helping.
Apart from Telstra Crowd Support, is there a generic email address for Telstra Support where I can send in requests.  So far all I've come across is step by step instructions asking me to turn my computer off or restart my router.

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1 REPLY 1
Level 22: Superhuman
Level 22: Superhuman

Re: Faulty or bad route between Darwin and Adelaide

There is no guaranteed Latency on consumer services or way to raise a fault in regards to latency. These issues are monitored by the networks team.
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

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