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Level 1: Cadet

From 30 to 3 Mb/s on NBN?

I am paying for Premium NBN speeds of 100Mb/s.
We have been getting over 30 Mb/s for the past couple of years consistently.
For the past month our speed has dropped to 3Mb/s and constantly drops out.
When trying to escalate, the Telstra supervisor tells me that the maximum I can ever get in my area is 5 Mb/s due to NBN infrastructure.
When I ask how does he explain that I’ve been getting over 30Mb/s consistently for years, he cannot explain that and tells me it can’t be proven.
Cant even update apps on my phone or watch Netflix on 3 Mb/s.
Does this sound right to anyone???

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1 REPLY 1
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Level 24: Supreme Being
Level 24: Supreme Being

Re: From 30 to 3 Mb/s on NBN?

Post your modem stats:
On a Premium Home Network Gateway, T-Gateway, Gateway Max, or Gateway Max 2
(TG587, TG797, TG799, TG800):
http://10.0.0.138/ > Advanced > Broadband

On a Telstra Gateway
(Sagemcom F@st 5355):
http://10.0.0.138/ > Advanced > Gateway Settings > Device Info > General > xDSL (Bottom of Page)

On a Frontier Gateway or Telstra Smart Modem
(DJN2130 or DJA0230):
http://192.168.0.1/ > Advanced > Broadband

Default password is generally 'admin'
You're looking for line rates, power levels, attenuation etc

Are the tests being run over Ethernet or WiFi?
Are they being run during peak times (3PM-12AM)?

I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

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