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KJ0
Level 1: Cadet

Gateway Max Password

Answered
Hi, I can't remember my username and password to login to my gateway max. I'm using the address 192.168.0.1 and have changed it from the default admin / password credentials. Huge thanks for any ideas on how to access or reset!
1 ACCEPTED SOLUTION

Accepted Solutions
Level 20: Director
Accepted Solution

Re: Gateway Max Password

Most modems have a tiny hole on the back of them with a small button in it. If you push the button in with a pin or needle for 10 seconds it should reset it to default. You may need to power the modem off and then restart it whilst holding button in.

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9 REPLIES 9
Level 20: Director
Accepted Solution

Re: Gateway Max Password

Most modems have a tiny hole on the back of them with a small button in it. If you push the button in with a pin or needle for 10 seconds it should reset it to default. You may need to power the modem off and then restart it whilst holding button in.

Garbo2
Level 3: Gumshoe

Re: Gateway Max Password

Hi Yeldarb,

 

I tried your solution and it rebooted the modem but I still cannot log in to my cable Gateway Max.  It still asks for a password.

 

What happened this morning was that my modem seemed to drop the connection and my fixed line phone would not work.  I could not contact technica support.  The system seemed to "think" I had moved.  I somehow kind of reactivated the modem and am back on line.  I tried to phone the Telstra Activation number but could not get through, after holding for about ten minutes.  Maybe I could phone back later in the day but this is wasting my time, which no doubt is nobodies problem but mine.

 

Maybe I am missing something but any helpful suggestions would be appreciated.  Thanks.

 

Edit - As long as the modem is working and I can go online, the best idea might be to forget the whole incident.

 

Cheers.

 

 

Garbo2
Level 3: Gumshoe

Re: Gateway Max Password

I can now answer my own question.  Quite stupid really!

 

Default user name is - "admin" and default password is "password".

 

Thanks.

Panda2015
Level 1: Cadet

Re: Gateway Max Password

I had this problem also and tried that username and password and it didn't work
Garbo2
Level 3: Gumshoe

Re: Gateway Max Password

It works with my gateway.  I Googled and found another Crowd Support thread -

http://crowdsupport.telstra.com.au/t5/Modems-Hardware/Telstra-Gateway-Max-login/td-p/455198

 

That thread might possibly help with your understanding.

 

In your browser, Internet Explorer, Firefox or whatever go to ? Have forgotten.  Will have to check and come back.

 

Edit - Here we are - Go to>  192.168.0.1

 

Type - Admin - into the Username panel and - Password - in the Password panel.  If that does not work someone else might help.  Good Luck!

 

Support Team
Support Team

Re: Gateway Max Password

If you are still having trouble after the steps Garbo2 posted please call Telstra Technical Support team on 133 933 they go through this with you. . You can also chat to us here http://tel.st/gq6m. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Kazzy81
Level 1: Cadet

Re: Gateway Max Password

I just purchased a Gateway Max today and the defult login and password are not working. I keep getting the message 'Invalid username or password'. Any suggestions?

Garbo2
Level 3: Gumshoe

Re: Gateway Max Password

Hi Kazzy81,

 

I suggest you read through this thread again and if you still cannot login, as Moderator Iain_T suggested, phone Technical Support 133 933.  It can be confusing, but it should work.

 

Good Luck. Cheers.

jonhnB
Level 1: Cadet

Re: Gateway Max Password

Thank you it did work for me

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