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SOB1
Level 1: Cadet

Gateway NBN TelstraE40291

Answered

NBN Modem installed and system works Smiley Happy however I put in a user name and password for accessing gateway and have forgotten what I used!! looking at other forums there is mention of resetting to Factory (ie no user name and password as password) by pressing a button? Cant find button - any suggestions?

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Gateway NBN TelstraE40291

If it is a white gateway, the reset hole in on the front near the power button (marked with a 'R')

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

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2 REPLIES 2
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Gateway NBN TelstraE40291

If it is a white gateway, the reset hole in on the front near the power button (marked with a 'R')

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
SOB1
Level 1: Cadet

Re: Gateway NBN TelstraE40291

Thanks Yasiandrie much appreciated

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