ECAU
Level 1: Cadet

Get called twice recently by someone pretending to be Telstra staff

Answered

I got called twice within a week from phone number (indicated by Caller ID, 0354320838). The called claimed he/she is from Telstra and I have issue with by broadband. Asked to turn on my computer to do something. When I ask him/her my Telstra account number, they can't tell and hangup. Is this caller ID really from Telstra? How would they know my broadband is with Telstra? Had anyone experienced similar bogus calls?

1 ACCEPTED SOLUTION

Accepted Solutions
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Get called twice recently by someone pretending to be Telstra staff

Its a normal scam call. Just ignore them and provide no information. Over 50% of internet users in Australia are with Telstra so one in every 2 calls roughly they will get someone whose services are with Telstra
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

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2 REPLIES 2
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Get called twice recently by someone pretending to be Telstra staff

Its a normal scam call. Just ignore them and provide no information. Over 50% of internet users in Australia are with Telstra so one in every 2 calls roughly they will get someone whose services are with Telstra
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

Level 21: Augmented
Level 21: Augmented

Re: Get called twice recently by someone pretending to be Telstra staff

@ECAU Yeah, I use to get them and about 30 spam calls a month. That has now dropped down to zero since purchasing a Telstra Call Guardian 301.

 

When I did get the calls I did as you said "ask them for your account number". In my case I just asked for the last 4 digits of it. Another reason why I also like my bills to be emailed to me rather than left in the letterbox for someone to pilfer and try and steal my identity.

 

Great to see you were so alert to the con :-)

Mmmmm... hot pineapple donut and a coffee!

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