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ECAU
Level 1: Cadet

Get called twice recently by someone pretending to be Telstra staff

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I got called twice within a week from phone number (indicated by Caller ID, 0354320838). The called claimed he/she is from Telstra and I have issue with by broadband. Asked to turn on my computer to do something. When I ask him/her my Telstra account number, they can't tell and hangup. Is this caller ID really from Telstra? How would they know my broadband is with Telstra? Had anyone experienced similar bogus calls?

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Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Get called twice recently by someone pretending to be Telstra staff

Its a normal scam call. Just ignore them and provide no information. Over 50% of internet users in Australia are with Telstra so one in every 2 calls roughly they will get someone whose services are with Telstra
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

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2 REPLIES 2
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Get called twice recently by someone pretending to be Telstra staff

Its a normal scam call. Just ignore them and provide no information. Over 50% of internet users in Australia are with Telstra so one in every 2 calls roughly they will get someone whose services are with Telstra
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

Level 21: Augmented
Level 21: Augmented

Re: Get called twice recently by someone pretending to be Telstra staff

@ECAU Yeah, I use to get them and about 30 spam calls a month. That has now dropped down to zero since purchasing a Telstra Call Guardian 301.

 

When I did get the calls I did as you said "ask them for your account number". In my case I just asked for the last 4 digits of it. Another reason why I also like my bills to be emailed to me rather than left in the letterbox for someone to pilfer and try and steal my identity.

 

Great to see you were so alert to the con :-)

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