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Hello @Kisa10 Welcome to CrowdSupport!
Sorry to hear you're having difficulties with your NBN service there. Our NBN tech support team should be escalating your issue to the wholesale provider for potential network issues outside of your home.
If you feel you're not receiving satisfaction from support via 1800 TFIBRE please submit your concerns here: Lodging a complaint with Telstra and we'll assign a case manager to contact you and discuss further.
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