CrowdSupport®
Highlighted
Paulaust
Level 2: Rookie

HFC cable speed before and after NBN installation

Answered

Dear Telstra,

One week ago, 3/6/19, I was cut over from Telstra to NBN. 

All want fine thanks, but I have one complaint. Over the last few months Telstra had given us 100Mbps as a gift for loyalty or something like that. Prior to this we had been given 50Mbps since early 2018.

One had to choose an NBN plan to be able to cut over to the NBN. 

I chose an appropriate plan for me. Unfortunately the “gift” of 100Mbps disappeared instantly. No warning, just gone. 

Prior to the NBN cut-over I would regularly get 110Mbps. Now I have a 70% reduction in speed to about 35-45Mbps.

i don’t like the fact that we were handed a lovely loyalty gift only to be taken away without consultation.  

It seems like we were just taken for a loyalty ride to keep us on the books.

 

dirty tricks I say. 

 

Thanks,

 

Paul

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Level 20: Director
Accepted Solution

Re: HFC cable speed before and after NBN installation

Welcome to the NBN  =/

Also the reason why they dont give you 100Mbps from the get go is cause of the ACCC. They need to determine first that your connection can handle it prior to giving it to you otherwise your provider will cop it. As 343GuiltySpark said you need to wait at least 1 month before being slugged more money for the top tier speed.

Note: I am in no way affiliated with Telstra, i simply work in the IT industry and my posts are from experiences.
If you don't want my help simply disregard my post.

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
12 REPLIES 12
Level 22: Superhuman
Level 22: Superhuman

Re: HFC cable speed before and after NBN installation

After you've been on NBN HFC for a month you can upgrade to the 100/40 tier for $30 extra per month.

The free speed boost on Telstra HFC was due to the delays in being able to connect to NBN HFC and all of the outages caused by NBN works. It was never going to carry over to NBN as NBN has different speed constructs and charge more for bandwidth
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

Level 20: Director
Accepted Solution

Re: HFC cable speed before and after NBN installation

Welcome to the NBN  =/

Also the reason why they dont give you 100Mbps from the get go is cause of the ACCC. They need to determine first that your connection can handle it prior to giving it to you otherwise your provider will cop it. As 343GuiltySpark said you need to wait at least 1 month before being slugged more money for the top tier speed.

Note: I am in no way affiliated with Telstra, i simply work in the IT industry and my posts are from experiences.
If you don't want my help simply disregard my post.

View solution in original post

rossft
Level 1: Cadet

Re: HFC cable speed before and after NBN installation

I'm expecting / dreading the same loss of value will occur when I am forced onto nbn via HFC cable. I'm now getting over 100Mbs for $80 / month - over 85 in peak times.

It seems I will be asked to pay $120 / month with Telstra to get less than I'm already getting now for $80! How is that progress in the internet age? Something in seriously wrong here if I have to pay more to get less after the government has invested $50+ billion in the system.

It's unclear how much this is down to the government's 3rd rate nbn and how much is down to Telstra, but I won't be rushing to connect the Telstra modem I have just been sent - nor sign up with anybody else for that matter, until I really have to.

Level 24: Supreme Being
Level 24: Supreme Being

Re: HFC cable speed before and after NBN installation

Before NBN most people used ADSL for there internet connection. It was only a minority who had access to cable internet. The maximum speed of most of the ADSL speed was less the 10 Mbps down and 1 Mbps or less up. Even for those on cable the standard speed was 30 Mbps down and 1 Mbps up, customers had to pay for a speed boost in order to have a cable connection  cable of over 100 Mbps down and 2 Mbps up.

 

It is only in the past few years due to competition from NBN that Telstra has given its cable customers a free boost to 100 Mbps and increased maximum upload speed to 5 Mbps.

Customers still on ADSL are limited to a maximum of between 28 - 1 Mbps down and 1 Mbps or less up due to the limitations of the Technology.  In fact there are customers on ADSL complaining about having to pay the same as those on NBN because there speed is much lower. (See this post)

 

Telstra and most other ISP charge extra for a speed boost due to the extra fees that NBN charge for the speed boost.

 

rossft
Level 1: Cadet

Re: HFC cable speed before and after NBN installation

Thank you cf4 (supreme being)

You've said pretty much what I expected - i.e. that the main reason that there is no quantum leap in the speed-per-dollar value with the nbn is the technical implementation of the nbn in conjunction with the wholesale pricing model.

 

We have been hearing since the Coalition was elected that their ridiculously compromised and 3rd rate implementation will leave Australia in the weeds compared to many other countries - even after spending a massive amount of public money. Now that the reality of less-for-more is staring me in the face, I've become yet another one of the hoards bleating their disgust into the ether.

 

There could well be a swath of people who have been raised from abysmal to barely acceptable speeds with the nbn - and have at least progressed up the speed-per-dollar scale - but that should not mean that those folks with already quite good speed-for-dollar deal (me) should have to go back down that scale with the introduction of the nbn. 

 

And if Telstra artificially raised expectations of performance value for HFC customers by handing out "free" speed upgrades in an effort to lock in those punters, then they are not without blame either - and that may well cause me to look elsewhere for my nbn - just on principle.

 

History tells us that it won't be very long before even 100Mbs will be too slow for the average household...then what? Wireless, I guess.

 

StrayaM8
Level 9: Captain

Re: HFC cable speed before and after NBN installation

With a lot of Telstra Cable customers becoming aware that they will be going from a premium service (one of the best fixed internet experiences in australia) to NBN HFC at either the same or a higher price, due to wholesale price costs massively increasing, I assume that while they publicly said the free cable speed boost was to apologise for delays, which sounds good in publicity speak, in reality it may have been coming more from a place of "lets give them one last hurrah and go out on a bang"

 

In comparison to 100mbps on cable at $80 a month, NBN HFC with ANY provider is gonna leave a sour taste in someones mouth

duoleudo
Level 2: Rookie

Re: HFC cable speed before and after NBN installation

I am suffering the downgraded service now after "upgraded" my 100M cable service to Standard Plus NBN service. After several failed conversation with Telstra guys on the phone I will start looking for other options, another 10+ years customer forced to leave.  

Level 20: Director

Re: HFC cable speed before and after NBN installation

Apologies for the late reply but yeah i hear you. That's why ill be moving away from Telstra as soon as im to go live with the NBN which is in 3 months time. So many other providers with better plans out there!

Note: I am in no way affiliated with Telstra, i simply work in the IT industry and my posts are from experiences.
If you don't want my help simply disregard my post.
StrayaM8
Level 9: Captain

Re: HFC cable speed before and after NBN installation

Your welcome to, and I dont want to come off like a shill,

but your NBN is likely to be very samey regardless of provider. Telstra absolutely has performance benefits that a lot of other providers may not have, but it wont make a world of difference. 

Telstra cable (as far as download speed goes) is just a superior product from a customer point of view compared to NBN HFC (regardless of provider), due to vastly lower cost of providing that service to the customer and not having to communicate issues between two parties (provider and NBN)

 

Again, your welcome to leave, but its highly unlikely you'll get the same level of service you did on Cable at the same price. Its just not feasible on the new infrastructure 

Level 20: Director

Re: HFC cable speed before and after NBN installation

Not necessarily, HFC is easily capable of reaching speeds of up too 100mbit, with DOCSIS3.1 users will be able to achieve 1gb speeds (if providers eventually allow faster speeds). Most people i know i currently getting 90Mbit during peak hour at much cheaper prices to what Telstra are offering and when calling their provider getting people that are actually taking calls withing the country and not off shore call centers.

 

The problem is that users are not advised that there is a jump in costs to achieve those prices through telstra and only find out once they are locked in. This sort of information needs to be relayed back to the consumer instead of sales advising only "that they will be paying the same price as before". Customers need to be advised that they will be paying the same price but at lower speeds. This is the type of shady practices being used purely to get existing customers to continue paying.

 

@duoleudoBest i have seen 100/40 connection with 500GB of downloads at $85 a month from an Aussie provider with their service desks located here in Australia. Most likely the plan i will be going on.
Ask yourself, you get Unlimited downloads but how much do you really download? 100GB, 200GB, 500GB a month? i rarely get to 500GB a month if i push it and i live on my own... Best option go through your old bills and have a look at how much you actually download and adjust. The beauty with other providers you aint on contract you can just simply leave and choose the plan you want...

Note: I am in no way affiliated with Telstra, i simply work in the IT industry and my posts are from experiences.
If you don't want my help simply disregard my post.
SULLOS
Level 1: Cadet

Re: HFC cable speed before and after NBN installation

My thoughts exactly, complained to the ACCC following their call for information regarding NBN Pricing etc: and, their response was to take my complaint to the service provider and see what their response is before progressing further - toothless tiger no bite just a lick. Getting over 100mbs unlimited download and a phone line for $79 similar plan will cost $90 + $30 go figure!!

Looking at MyNetFone plans for NBN and slightly cheaper however, email hosting will be compromised switching providers caught between a rock and a hard place.

cehart01
Level 3: Gumshoe

Re: HFC cable speed before and after NBN installation

Not in my case, I was insistent at the contract renegotiation stage of which I undertook by phone, found that the telstra shop was incompetent, that I get the speed boost up front rather than get  on the std 50 then see how it goes, was told that the line needs to be tested then after a month complain and then they may upgrade you, that advice was BS

My argument was that I had cable with speeds in excess of 100 and getting something at half the speed was not on given that the swap over was not my choice and it was compulsory

I did get the speed boost added, as per the need to get your line tested, I asked the NBN technician yesterday, he said no they don't test the lines

Ran a telstra speed test yesterday after connection and got 93mbps

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
Find out more about the Telstra 24x7 App and direct debit ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Avoid queueing up and never worry about late fees againSet up direct debit

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now