High Latency/Ping from Perth to Singapore (Routing Problem)

[DOTA2SEA]

Hi,

I am having high ping/latency issues (around 210-220) when playing an online game (Dota 2) with a server in Singapore. I used to have around 70-90 ms before the SMW3 cable broke in October. Now that the cable has been fixed my ping to Dota 2 Singapore Server is still high. I believe this is a straight routing issue whereby I have tracked my routing via cmd prompt by pinging to the Dota 2 Singapore Server as shown below. It indicates that the connection is being routed from Perth > Adelaide > Melbourne > Sydney > Hongkong > Singapore while it could be routed from Perth straight to Singapore.

Tracing route to sgp-1.valve.net [103.28.54.16]

over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  mygateway [10.0.0.138]

  2     *        *        *     Request timed out.

  3    20 ms    19 ms    19 ms  144.130.217.209

  4    22 ms    20 ms    21 ms  bundle-ether6.pie-core1.perth.telstra.net [203.50.6.212]

  5    47 ms    47 ms    49 ms  bundle-ether3.way-core10.adelaide.telstra.net [203.50.6.234]

  6    59 ms    59 ms    60 ms  bundle-ether16.exi-core10.melbourne.telstra.net [203.50.6.231]

  7    72 ms    71 ms    70 ms  bundle-ether12.chw-core10.sydney.telstra.net [203.50.11.124]

  8    71 ms    71 ms    72 ms  bundle-ether1.oxf-gw11.sydney.telstra.net [203.50.6.93]

  9    71 ms    71 ms    71 ms  bundle-ether2.oxf-gw10.sydney.telstra.net [203.50.6.94]

 10    70 ms    72 ms    71 ms  bundle-ether1.sydo-core04.sydney.reach.com [203.50.13.94]

 11    72 ms    71 ms    71 ms  i-0-1-0-46.sydo-core03.bi.telstraglobal.net [202.84.222.57]

 12   185 ms   186 ms   185 ms  i-15203.hkth-core02.telstraglobal.net [202.84.138.41]

 13   218 ms   218 ms   216 ms  i-15152.sgcn-core01.telstraglobal.net [202.84.141.109]

 14   216 ms   216 ms   216 ms  i-91.istt04.telstraglobal.net [202.84.224.197]

 15   216 ms   215 ms   215 ms  unknown.telstraglobal.net [210.176.138.195]

 16     *        *        *     Request timed out.

 17   216 ms   216 ms   216 ms  103.28.54.16

I am using ADSL2+ connection.

Most of my gaming mates are playing in SEA Server and it would be nice if I could playing with them again.

Regards,

Zela

[Jupiter]

Your culprit is yet another failure of SMW3. That is why traffic is being routed through Sydney.

[ForensicsGuru]

SMW3 is basically beyond the repair...

[Yastiandrie]

been issues on the sea-me-w3 cable since october

Last i heard it was planned to be repaired by 9/1 pending permits being approved by indonesian authorities

[Yastiandrie]

Sorry ^ for initial work as there are 2 faults present, after first is repaired it can be further assessed

[DOTA2SEA]

Thanks for the info. Any source where I could track their progress? I usually go to iinet or vocus status web-page for info but these websites no longer indicate that there's an issue with SMW3.

Isn't Australia has an additional Perth-Singapore cable in operation now? The ASC project is said to be commissioned and working (https://australiasingaporecable.com/).

[Jupiter · Accepted solution]

SMW3 fails so often now that it can be very difficult to find updates to it's status.

Telstra doesn't use the ASC as far as I'm aware.

[Yastiandrie · Accepted solution]

Vocus used to be good for info but now they have their sole-owned (after the brough out the other companies in the joint venture) cable and only use sea-me as backup.

Telstra global doesn't list the status of any of the submarine cables.

At this rate INDIGO's going to come online before it's fully repaired